Kati Kyllönen Email & Phone Number

Helsinki Area, Finland

Customer Service Manager at Integration Services

Helsinki Area, Finland

Coaching Agile on Software Engineering Lab projects.

Helsinki Area, Finland

Research assistant, doing data analysis related to Android signing keys.

Helsinki

Lecturer in Software Factory projects

Helsinki

Instructor in Programming Project courses, Lecturer in Studying Techniques course, Assistant Teacher in Introduction to Computer Science and Software Engineering courses, Instructor in Software Engineering Laboratory courses

Järvenpää, Capital Area Of Finland

Gardening

I worked with an international (China, Hungary, Germany, Portugal, Belgium, Finland) pool of Program Managers, collecting best practices and unifying the ways of working. My responsibilities included department-wide deployment of project resources follow-up tool and documentation storage tools. I contributed also to the NSN program Manager process development. I had 3 subordinates in my team, 1 in Germany and 2 in Finland.

Helsinki

My responsibilities included defining quality metrics and their follow-up in the software development phase as well as in the maintenance phase of our products Nokia Wap Gateway and Nokia Browsing Gateway. I worked in close co-operation with program managers to enable smooth, but yet a controlled way to deliver new features on top of customer builds.

Helsinki

I was responsible for follow-up of the reported customer faults that occurred in our products in the maintenance phase. My responsibilities included prioritizing and scheduling the fault corrections. Our department worked with products related to packet-switched data, like 2G-SGSN, 3G-SGSN and GGSN.

Budapest, Hungary

I worked as an expatriate in Budapest, Hungary, training the team of 12 new employees to do software maintenance work. I was responsible for all maintenance activities of the statistics software in Nokia Mobile Switching Center. The maintenance work included investigating reported problems, fixing and testing faults and implementing customer-requested features with a tight schedule.

Helsinki

My responsibilities included implementing and maintaining country specific signalling protocols between Mobile Switching Center and a fixed phone network. I participated in a knowledge transfer activities to Dallas development unit by providing both personal guidance and classroom training. Later I worked with call control software investigating faults, implementing customer-specific features and providing support for customer care.

Helsinki

I worked as a consultant helping customer to improve customer data consistency.

Bachelor'S Degree, Computer Science, 5

Graduated with Bachelor Degree in Computer Science, Grade 5/5. In Master's studies, my specialization is Networking and Services..

Gardener, Gardening, 5

Master’S Degree, Computer Science

Activities and Societies: Computer Science Department Council, Student representativeStudies ongoing