•Conveyed estimates, drafted invoices and ensured adequate and proper payment for over 50 customers daily.•Constructed month end invoices, financial reports and service closing reports to track and document companies goals verses actualities.•Verified accuracy of billing data and revised any errors through Trux waste management system.•Filed records of over 100 invoices weekly and supporting documents to track and document customer retention.•Achieved great customer service by accurately documenting and notating required information needed to draw up new service requests through Trux, thus ensuring and maintaining customer satisfaction. •Worked under time sensitive deadlines by assisting in dispatching roll off, hook, and cable trucks.•Recommended new approaches, policies, and procedures to continually improve efficiency of the company and services performed.•Ensured effective telephone and mail communications both internally and externally, responding to inquiries and other requests from current and potential clients and staff.•Recorded inventory of office supplies, and ordered additional supplies as needed.•Performed and/or facilitated maintenance of office equipment, including cleaning, maintenance, and repairs.•Ensured office was clean, safe, and presentable at all times.

• Relatable eyewear consultant delivering effective customer service and patient care by ensuring high customer satisfaction.• Serviced over 30 patients daily in offering specialized professional insight in selections of eyewear, lenses, lens coatings and accessories.• Stayed knowledgeable about vision insurance plans and out of pockets cost which helped the customer make an informed decision about their purchasing options.• Pulled insurances and verified eligibilities to insure proper application of insurance benefits to the patients order.• Achieved great customer service by accurately documenting and notating required frame and lens information needed in Acuity to accurately place orders to the lab.• Worked under time sensitive deadlines • Proficient in adjusting and repairing frames.• Ran contact lens report to ensure patients are receiving and retrieving their contacts in a timely manner and resolve all issues.

• Scheduler for a Non-Profit that catered to the deaf community by ensuring they received adequate access to communication by providing sign language interpreters.• Managed schedules for over 50 independent sign language interpreters by communicating to them jobs that were open and then coordinating their schedules for assignments accepted thus retaining contractor satisfaction. • Drafted estimates and invoices to ensure adequate and proper payment.• Achieved great customer service by accurately documenting and notating required information needed to draw up new job requests thus ensuring and maintaining customer retention. • Worked under time sensitive deadlines • Reviewed credentials and qualifications of sign language interpreters to properly assign them to specific jobs requested by clients ensuring proper pairing of skill set versus difficulty of the assignment.

Taught childbirth education through a program called Belly Buddies servicing women in the Baltimore Healthy Start program.

• Ensured accurate payment for 5,000+ healthcare vendor consultants, staff, and students to prevent errors and discrepancies • Set up, verified, and input new vendor confidential and sensitive information and documentation – social security number, banking information into SAP• Effectively communicated with vendors and other teams to resolve vendor set up discrepancies by acquiring proper documentation for vendors and updated accordingly• Daily researched vendors though IRS and US Department of the Treasury using tax identification number (TIN) matching and Office of Foreign Assets Control (OFAC)• Conducted vendor audits to streamline and standardize vendor listings and availability• Daily reviewed payment invoices to ensure accuracy of personal information and pricing to ensure payment accuracy and services coordinated with payment.• Created and implemented in office invoice organizational system between Accounts Payable and Accounts Processing teams