Karen Miller - Thomas Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

United States

Manage and lead a team of 10+ Admin Specialists. Provide regular and frequent feedback and coaching to individual team members.• Monitor the pulse and morale of the Admin Specialist Program team members. Maintain an understanding of team workload and bandwidths and enforce the ratio guidance and/or manage exceptions if necessary. • Maintain an understanding of team and individual performance and quality of service. Maintain frequent communication with supported leaders to build relationships and advocate for Admin Specialists.• Serve as an expert on Company and Admin-related policies and guidelines and enforce the team. Act as a subject-matter-expert in Admin best practices, tool, and processes.• Partner with Admin Specialist Managers to address Admin Specialist Program escalations. Develop and maintain program documentation and guidelines in partnership with Admin Specialist Managers.• Provide support in the headcount and capacity planning process for the Admin Specialist Program. Manage the onboarding and training for Admin. Specialists.

Atlanta, Georgia, United States

Planned, organized, directed, and managed the executive administrative functions of the Division of Non-Infectious Diseases (DDNID).• Provided direct, executive-level administrative support to the Deputy Director within the Office of the Director (OD) and cross-functional support to the Assoc. Deputy Director.• Coordinated and oversaw all branch travel requests and arrangements. Coordinated trainings, registrations, conferences, and workshops.• Developed procedural instructions, draft guidance for administrative support functions, and develop spending plans and authorization, revising it as funds and workloads shift.• Provided management analysis, assessments, evaluations, recommendations, and feedback to branch and deputy chiefs/management.

Atlanta, Georgia, United States

Regional Technician (Level 2 Manager) (GS Grade 12)Planned, organized, directed, and managed the administrative functions of the Regional Census Center.• Directly supervised lower staff (supervisors and clerks), assigned and reviewed work for procedural accuracy, answered technical questions through research using federal personnel guidelines, accounting procedures and manuals.• Facilitated onboarding, trainings, meetings, daily briefings, and dry/practice runs for upcoming trainings.• Provided appropriate management support and liaison activities within assigned and unassigned areas of the Regional and local area offices.Admin Specialist (Level 2 Manager)Served as an Investigative Analyst in the Investigative Dept and conducted pre-employment background checks and interviews. • Reviewed reports and interpreted data, FBI “Rap Sheets”/reports, applications, questionnaires, and assessments for suitability of employment within a federal agency.• Handled case mitigation and adjudication, reaching favorable or unfavorable determinations. Conducted employment verifications, and contacted applicants with questions, concerns, and employment interview scheduling. Received documents from applicants, assisting applicants with submitting information and next steps.

Delray Beach, Florida

Coordinated highly advanced and complex admin support to the CEO and executive management team, including managing the daily operations of the office as well as supervising administrative support staff.• Extensive planning and development: Planned, developed, and drafted projects, administrative processes, and handbooks/manuals.• Oversaw procurement processing, reimbursements, travel authorizations and expense reports.• Served as Chief Administrator for all correspondences, media releases, events coordination, and other administrative responsibilities.

United States

Provided managerial and administrative support to the Sr. Vice President/Provost and other senior management team members.• Coordinated calendar management and appointments, conference calls, meetings, workshops for the management team and department staff.• Administration planning and development. Coordination of personnel related activities.

United States

Bachelor Of Applied Science (Basc)

A.A.

Certificate

Bachelors

Professional Certificate

Certificate