▪ Assist cardholders with updating account information and security▪ Create case files for investigations of suspicious activity▪ Maintain client confidentiality as set forth by HIPAA and adhere agreements and standards regarding ethical behavior and confidentiality▪ Review, detect, and stop suspicious ACH transactions

Attracted potential customers by answering product and service questionsOpened customer accounts by recording account information.Maintained customer records by updating account informationContributed to team effort by accomplishing related results as needed

Answered phones, took messages and directed phone calls to appropriate individualsOperate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.Communicate with customers, employees, and other individuals to answer questions,or explain information.Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Assisted Activity Director with one-on-one and in group settings; providing qualityprograms for an elderly population including games, social events, music, and religiousservices.Created, copied, distributed and filed documents; updated clients/patients medical records,charts and activity records.Answered phones and gave information to callers, took messages, and transferred calls toappropriate individuals.Properly sorted mail and distributed to clients/patients