Konrad Żmudzki Email & Phone Number

Kraków, Woj. Małopolskie, Polska

Cracow, Małopolskie, Poland

• Aide and handle major incidents across all of WBD’s platforms in line with the department’s major incident management process.
• Communicate with all involved stakeholders about the status of the ongoing incidents.
• Coordinate technical bridge calls between internal teams and vendors as required.
• Make sure to notify all relevant teams about any planned works by third-party vendors through the Change Advisory Board.
• Participate in post-incident analysis and documentation of the Root Cause Analysis report.

Krakowski, Małopolskie, Poland

As a Senior Technical Service Specialist in Qurate I am responsible for managing the shift. Ensures:Tickets are being assigned to Associates & Specialists (taking into consideration their knowledge and the work volume the agents are having).Monitoring if tickets are being worked on.Monitors Phone calls traffic and react accordingly.Monitors CHATs traffic.

Kraków Area, Poland

Providing direct and indirect assist as first level of contact regarding computers or network or applications issues for internal users in whole IT scope.Coordinating company processes and knowledge's growth.Supports access for many applications and systems.Solving or escalating all kind of IT issues.Providing assist with every complex issues (or outages).

Kraków, woj. Małopolskie, Polska