The Community Outreach Coordinator creates and maintains company-to-community partnerships relevant to developing and promoting company involvement in services and philanthropic programs. Additionally, the Community Outreach Coordinator builds and implement strategies designed to further CUBEX’s mission, goals and visibility, including community outreach, volunteer events, and other activities.

• Managed 3 SaaS products and 7 types of hardware for inventory and narcotic management system for veterinary and medical markets• Successfully planned and launched 5 major software releases, over 75 maintenance releases, and 3 new products • Created Product Bulletins, User Guides, Release Notes, and Training Videos • Participated in Scrum events as Product Owner• Formed and facilitated Focus Groups, Virtual Betas and defined Customer Personas• Created specifications/PRDs, acceptance criteria, wire frames, and select prototypes for >100 software features and reports• Created innovative ways to accommodate regulatory challenges for medical facilities using software/technology • Assessed weak points with a thorough Gap Analysis against main competition

• Authored User Guides, Quick Reference Guides, Guides for ESL, Quick Start Guides and Release Notes • Developed training videos on existing and new features, and facilitated internal training for new employees• Mastered 3 software lines and 7 hardware types to articulate the technical details into conversational language• Created and delivered training materials to partners, sales, support, and customers via webinars and/or in person• Created, owned, and maintained content of an Online Customer Portal• Documented new products during Alpha and Beta phases, taking the opportunity to provide input on usability and customer experience • Held a role in Account Management for advanced training needs for select, high profile customers, resulting in the development of an Admins Guide to Success Workbook

• Traveled nationwide implementing the Cubex Systems, an inventory and controlled substance tracking software and hardware solution, in Veterinary, Pharmacy, and Long-Term Care facilities• Utilized veterinary background to provide credibility to the product and suggested workflow improvements to the customer • Worked one-on-one with customer stakeholders and key team members while training the staff during the set-up and launch• Worked between parties to resolve issues or concerns of implementing technology to manage inventory• Worked with customer challenges with compassion and empathy to build a long-term relationship• Approached challenges in the field with methodology, logic, and a hand full of trial and error (by the hand of my own curiosity) by working remotely with technical and support staff • While on-site, created customized training aids, including Quick Start and Quick Reference Guides and ESL versions

• Responsible for all aspects of department functionality and nursing care which included triage of patients, diagnostics, administration and monitoring of anesthesia in the pre-, peri-, and postoperative periods, and surgical assistance• Supervisory role overseeing the Emergency Department• Managed patient care and treatments while in hospital and discharged patients while educating owners on the home care details in a fast pace/high stress environment while working alongside Board Certified Specialty Doctors and Technicians• Collaborated with other departments in coordination of high quality patient care• Community Outreach included teaching sessions at a certification preparation course for technicians about to take their board examinations

• Responsible for the client experience and education, and all aspects of critical and general nursing care• Encouraged better team work through communication by utilizing walk-by check-ins• Technicians had rotations through the different departments gaining exposure and experience with the different doctors and procedures requiring versatility• Guest specialists regularly made rotations to the hospital which gave a valuable opportunity to learn advanced skills and techniques

• Responsible for all aspects of surgical department flow and nursing care which included admitting surgical appointments, performing diagnostics, administering and monitoring anesthesia in the pre-, peri-, and post-operative periods, maintaining treatment while in-hospital post-operatively, discharging patients, client communication, and on-call shifts for emergency surgeries• Direct communication skills with staff, ancillary personnel, and doctors were essential for patient care during shift change "rounds", an official event at the end of a shift to share patient history, treatment, and status• Patient advocacy for pain management and comfort was a top priority• Required acute observation to assess patient's status and note and/or address any changes• Served on the Solutions Alliance Committee where staff issues, problems, or conflicts were worked through until acceptable resolution was met to ensure healthy workplace environment