Larry Jenkins Email and Phone Number

• Serves as project lead, managing client relationships and designing pricing and packaging strategies that deliver significant client gains in new sales revenue and net revenue retention.• Coordinates research and data analytics efforts within project team and presents findings and outcomes to client executive teams.• Collaborates with client leadership, sales, product, marketing, customer success, and finance teams during data acquisition, data insight delivery, and pricing and packaging workshops. • Develops pricing enablement materials and provides training to portfolio company sales teams.

• Coordinated and managed client engagements, including providing project updates to executives at portfolio companies and their private equity partners.• Conducted internal and external interviews and designed surveys to gather competitive market intelligence. • Interpreted and presented data used to inform pricing and packaging strategy, and collaborated with project leads on client solutions.

• Proactively managed a portfolio of clients and cultivated relationships with executive sponsors to drive successful and ongoing partnerships. • Built and maintained strong customer relationships by maintaining high levels of communication and engagement.• Responsible for understanding client business objectives and how the client used the product suite to achieve their goals. • Served as trusted advisor, providing product insight and suggesting ways clients could optimize their use of the platform. • Provided guidance on best practices for designing, implementing, and scaling learning programs to align with clients' business objectives.• Worked to identify and resolve issues that could impact client satisfaction. • Managed client transitions from pre-sales to implementation, translating customer goals into implementation plans that provided initial value in a timely fashion.• Drove customer advocacy through references, referrals, upsells, cross-sells, and case study opportunities. • Coordinated and delivered basic and advanced training sessions to ensure clients had competence with – and confidence in – the product.

• Served as liaison between clients and the product team. • Responsible for vetting and prioritizing customer needs and translating strategic goals into actionable backlog items.• Partnered with the customer success team on client consultations and product demos.• Conducted interviews with clients and participated in collaborative design meetings to research new features and product enhancements. • Led teams through development life cycle, serving as subject-matter expert for product features.• Created, maintained, and prioritized product backlog. • Wrote epics, user stories, and acceptance criteria, and led the development teams' discovery and backlog refinement meetings.• Worked with scrum master to conduct sprint planning and review meetings. • Tracked and charted team progress, providing updates to product management team.• Collaborated with design team in the creation of mockups, wireframes, and prototypes.• Crafted and presented product narratives to clients and internal stakeholders.• Led demos and train-the-trainer sessions.• Contributed to marketing materials, as needed.

• Led project to create new online help system for enterprise LMS application, which included designing and implementing help system architecture; setting project timelines and benchmarks; presenting ideas and updates to corporate clients and internal stakeholders, gathering feedback and incorporating changes, when necessary; and collaborating across teams to successfully deploy the help system to clients.• Collaborated with product management and the design teams to create user stories, acceptance criteria, and wireframes for team discovery and grooming meetings. • Researched and presented product design ideas, as needed, and led meetings to refine user stories and acceptance criteria. • Assumed the responsibilities of the Documentation Team Lead and coordinated text localization efforts while team lead was unavailable for an extended period. • Consulted subject matter experts across multiple scrum teams to create internal and client-facing product documentation. • Collaborated with design team to craft succinct, reusable system text for new features and enhancements. • Served as interim scrum master, leading agile team meetings and removing impediments surfaced during daily standups.

• Served as project manager for environmental review projects, tracking project status, coordinating documentation distribution, and providing clients with updates and anticipated completion dates.• Hired subcontractors and coordinated work efforts for the completion of environmental site assessments. • Wrote and edited technical documents to meet specifications of telecommunication industry clientele. • Responsible for creation of support documentation (including maps, photographs, and figures) for inclusion in technical site reports. • Served as client liaison to state, federal, and tribal entities.

• Served as editor and writing coach to undergraduate students in a lab setting.• Instructed students in the basics of mass media news writing, including critiquing and editing student work for news content and appropriate style.• Worked with students to generate and develop news and feature story ideas.• Responsible for classroom management and maintaining accurate attendance and grading records.

• Responsible for managing vendor services to meet company needs.• Coordinated technical documentation distribution to State and Federal Agencies and Native American Tribes to facilitate environmental impact reviews.• Served as a liaison between the market’s RF Engineering Department and the company’s regional headquarters Federal Communications Commission (FCC) group.• Participated in strategic site planning meetings as a market representative, providing status updates and projected completion dates for proposed facilities. • Maintained and updated real estate and regulatory records for more than 200 cellular communication tower sites.• Oversaw internal audit of the market’s cellular communication network to determine accuracy of information on file with the FCC. • Prepared documents for FCC Regulatory Filings and monitored company compliance with FCC regulations.• Reviewed property lease documentation for consistency, ensured cost-of-living increases were properly applied to land owner rents, and facilitated the distribution of equipment and services to land lords, as specified by contracts.