Leticia Jimenez Email and Phone Number

1. Counsel delinquent customers through telephone contact to pay according to the terms of their contract while using professionalism, tact and maintain excellent Customer Service standards 2. Provide thorough, detailed, and accurate account updates in collection system for each call made 3. Responsible for meeting established performance standards (Roll backs, Repayment terms, Reinstatement, Re-engagement of customers into Loss Mitigation) by collecting delinquent payments and evaluating potential work out options with customers over the phone and achieve numeric standards for servicing delinquent accounts without sacrificing quality of service 4. Regularly update Collection Manager on status of accounts and special situations and any other job responsibilities requested by management

Affordable Shots will provide top quality photographs at a fair and reasonable price for individual clients, family, and school portraits for various use. All clients will receive the highest level of attention, devotion and commitment. We will conduct ourselves in a professional manner and represent our client’s best interests within the limits of our professional responsibility. We will protect our client’s proprietary information and respect the privacy and property rights of our subjects.Contact directly for price consultation.

1. Generated company business opportunities and interviewed new potential consumers for company services2. Gathered customer data to determine most appropriate course of service for the consumer3. Resolved customer concerns and issues by utilizing skills to explain programs and diffuse situations4. Prepared reports and completed other written materials and presentations to communicate with co-workers

• Provided information and responded to guest inquiries regarding hotel services, attractions, directions1. Knowledge of all aspects of operations, departments and best practices of hotel management 2. Accomplished in utilizing the company computer system and data entry techniques3. Prepared reports/statements involving client data which also included information pertaining to payment collection

1. Assisted students with enhancing their individual computer skills and ensured the computer lab’s compliance with school practices, policy and reflective of current curriculum being taught at the school2. Identified computer problems and errors and the solutions to specific operational issues and maintained inventory of all computers and equipment while adhering to agency policy when documenting reports pertaining to these materials3. Researched and identified educational websites for students to enhance their learning opportunities

1. Negotiated terms of sales and services with customers and procured equipment for Maricopa County Public Schools; including computers, Laptops, tablets and other similar types of materials2. Evaluated customer needs and recommended specific equipment to meet client expectations and communicated with perspective customers and explained company services and the specific equipment sold by the company to the consumer

1. Refurbished laptops, desk stations, test stations, and various computer components and diagnosed, installed, upgraded, configured, and repaired computer systems and network system components to maximize productivity2. Installed computer hardware including multimedia, memory/video components, hard drives, video/sound cards, SCSI devices, printers and scanners to improve the user experience3. Provided technical support for sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges to extend system life4. Responded to written and telephone requests for 84+ schools; researched and recommended software solutions to improve customer response time

1. Supervised 22 employees, scheduled work hours, resolved conflicts, and determined salaries, which led to a high-performing team and maintained records of supplies to ensure mission readiness standards were met2. Controlled and met goals for purchasing department budgets and prepared and processed requisitions and purchase orders for supplies and equipment in a highly accurate manner3. Restructured and improved supply warehouse to reduce deployment wait time and successfully implemented deployment policies and procedures to ensure consistency4. Researched and recommended new policies and procedures to improve response time for promotions and training