Leticia Jimenez Email and Phone Number

• Responsible for leading transformation of loan modification servicing and ensuring 2000+ associates, supporting the office of the CEO, across multiple sites across the nation were consistent in the delivery of servicing standards set by the OCC• Accelerated associate proficiency of various loan modification programs to ensure a positive customer experience which drove efficiency and productivity

• Ranked #2 in the nation in overall performance• Directly managed, coached, and developed 1district manager and 19 banking center managers that led in overall business results in the Los Angeles/ Orange County region in the West Division. • Region consisted of 350+ associates, 19 retail branches, 11 billion in deposits and consistently averaged 30% year over year total sales growth.

• Led and influenced 11 Consumer Market Executives to instill service processes and behaviors to deliver consistent service standards across the Region. • Strategized a sustainable plan to move low performing, impactful markets to positively impact the Region’s overall performance, resulting in the Region ranking in the top 5% consistently in the franchise.• Worked directly with business partners, market executives, and Region Executive to educate, coach, and teach executives and associates to drive process improvement around CRE production and fulfillment by instilling an end to end process. • Went from having one two markets funding to all markets funding through the implementation of this process • Led 34 retail stores, 510 associates in West Los Angeles to achieve the #1 ranked market across the franchise in overall performance. Market grew deposit base by 900 million in 12 month period. • Achieved 20 percent year over year deposit sales growth by means of coaching to consistent sales processes across all stores in market.