Operational Management- Oversee daily operations of 21 clinics, ensuring efficiency, financial performance, and regulatory compliance.- Lead strategic planning to improve clinical governance, patient care, and quality.- Streamline workflows to reduce bottlenecks and enhance patient experience.Inventory & Supply Chain Management- Manage procurement and distribution of medical supplies to ensure optimal stock levels and cost-efficiency.- Implement inventory control to improve stock accuracy and reduce waste.Compliance & Quality Assurance- Ensure compliance with MOH regulations and lead audits to maintain care standards and operational excellence.Process Improvement- Drive initiatives for operational improvements, focusing on efficiency and patient safety.- Collaborate with clinical heads to implement and monitor process improvements.Financial Management- Develop and manage clinic budgets, optimizing resources while maintaining care standards.- Conduct financial analysis to improve performance and achieve savings.Business Development- Create strategic plans to expand market presence and drive growth.- Identify new markets, partnerships, and opportunities, using data-driven insights to adapt strategies.Collaboration & Communication- Foster teamwork among clinical heads, administrators, and external stakeholders to align operations.- Act as a liaison to ensure effective communication in patient care.Team Leadership & Management- Lead and mentor operations teams, promoting a culture of collaboration and accountability.- Oversee manpower planning, recruitment, and staff development to maintain operational efficiency.- Drive recruitment strategies, oversee hiring, and ensure staff retention.

● Managed the operations of 13 GP clinics, with a primary focus on overseeing a data analysis project for over 500 drugs and consumables.● Led the review and execution of operational workflows and Standard Operating Procedures (SOPs), ensuring alignment with best practices and improving efficiency.● Spearheaded manpower planning and staffing processes, ensuring optimal resource allocation and alignment with HR Key Performance Indicators (KPIs).● Coordinated clinical governance activities, ensuring compliance with regulations and improving performance monitoring systems.● Utilized data-driven insights to streamline procurement processes, optimize inventory management, and reduce wastage of drugs and consumables.

● Led a comprehensive restructuring project across health screening centers, addressing legacy operational issues and implementing new workflows to enhance service delivery and efficiency.● Managed the overhaul of existing processes, ensuring the successful execution of revised Standard Operating Procedures (SOPs) and the streamlining of clinic operations.● Directed the rehiring of key personnel, optimizing staff allocation to align with new operational needs and business goals.● Developed and executed marketing strategies to rebuild client relationships and drive business growth post-restructure.● Coordinated clinical quality assurance activities, ensuring compliance with updated standards and enhancing patient care.● Conducted in-depth analysis of operational data to identify inefficiencies, cost-saving opportunities, and areas for improvement, resulting in significant performance enhancements.

● Led the successful expansion of the business from four to six clinics, overseeing all aspects of new clinic setup, including licensing, staffing, and operational workflows.● Managed the operations and HR functions across all six clinics, ensuring efficient daily operations and alignment with key performance indicators (KPIs).● Developed and executed staffing strategies, including recruitment and onboarding, to support clinic growth and ensure optimal manpower allocation.● Oversaw regulatory compliance across the expanding clinic network, developing operational protocols to meet industry standards and enhance patient safety.● Managed clinic budgeting and financial performance, ensuring cost control while maintaining high standards of care.● Conducted detailed data analysis to optimize clinic workflows, patient care, and overall operational efficiency

● Managed day-to-day operations across four clinics, ensuring seamless patient care and strict adherence to regulatory compliance.● Led financial oversight, including budgeting, inventory control, and cost management, to optimize clinic profitability.● Handled insurance claims, compliance management, and resolved operational issues efficiently.● Leveraged data-driven insights to improve operational processes and elevate patient services