Senior It Support Analyst
CurrentProvide technical first and second level support to Link Group core business applications and production systems. Raise and manage service requests made by internal business units. Ensure service requests are appropriately actioned according to agreed service levels and performance targets are met. • To provide IT support to business users through systems problem solving and maintenance• Investigating and resolving technical issues related to the BPM application and interfaces• Provide application support to Link Group technologies as required • Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues• Completion of regular tasks to support team SLAs• Ensure that established procedures and standards are adhered to • Assist to scope system change requirements• Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors• Collaborate with other team members to improve the overall performance delivered to customers• Actively commit to change to improve where complaints and data trends emerge• Maintain systems at a supported version by applying latest patches and service packs• Participate in after hours and weekend support
