Serve and support businesses with change management, talent development program design, instructional design, and a wide variety of training and learning team process consultation.

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•Identified, with a group of over 15 stakeholders across the Health & Safety function and business leaders, issues related to field performance of staff. Identified root causes and led the creation of a leader-endorsed 19-part learning and development program designed to address root causes that resulted in the desired change in the field in under 12 months. •Manage and direct activities on an average of 50 open internal training and development requests while building out a learning… Show more •Identified, with a group of over 15 stakeholders across the Health & Safety function and business leaders, issues related to field performance of staff. Identified root causes and led the creation of a leader-endorsed 19-part learning and development program designed to address root causes that resulted in the desired change in the field in under 12 months. •Manage and direct activities on an average of 50 open internal training and development requests while building out a learning development process to cost-effectively address learning needs across the organization. This resulted in a measurable increase in the teams’ ability to respond in a timely and accurate way to learning requests while balancing their budgetary responsibilities. •Guide all training and development activities for the Upstream organization during a time of financial limitations. Provided over 100 hours of development at almost no direct cost to the organization. •Co-lead in the redesign of the new hire orientation program with communications and recruitment staff •Assessed the learning needs of new meeting technology across the organization. Used the data to design and develop a meeting and conferencing training program, while providing subject matter expertise on the technology. •Facilitated the creation of the shared learning practitioner processes for the organization across 5 unique teams. Engage and encourage online community of learning practitioners in the use and improvement of processes that continue to be used today. Show less

•Led all aspects of the SMART Training Certification program in a fast-paced leading technology organization•Appointed as manager to lead 4 team leads and 18 training specialists encompassing training quality, delivery techniques, performance measurement of technical training, and administrative functions while continuing to travel at a rate of over 50% monthly•Managed hiring and onboarding of new training specialists and team members, including: ♦ leading and managing training… Show more •Led all aspects of the SMART Training Certification program in a fast-paced leading technology organization•Appointed as manager to lead 4 team leads and 18 training specialists encompassing training quality, delivery techniques, performance measurement of technical training, and administrative functions while continuing to travel at a rate of over 50% monthly•Managed hiring and onboarding of new training specialists and team members, including: ♦ leading and managing training specialists by establishing goals and budgets ♦ monitoring results and appraising performance♦ providing counseling, training and coaching to ensure improved results of personnel and total customer satisfaction •Designed programs to develop SMART sales representatives in the area of Solution Selling in partnership with a 3rd party vendor that improved sales and implementations of various products over the following 12-month period.•Collaborated with Training and Development team to build the initial facilitator's guide, course materials and quality measures to manage the training program certifying over 2000 trainers worldwide for delivery to SMART resellers and distributors worldwide, with the program tripling revenue in a single month and becoming a sought-after training program by SMART's distribution partners, private education institutions, businesses and government bodies.•Responsible for developing and managing logistics of a 6-week customer service training program within 3 months for a new third-party customer contact center with over 50 staff members. As a team, we applied for, and received, the Stevie Customer Service Training Team of the Year Award in 2009.•Facilitated the delivery of the SMART Training Centre program for global distributor organization designed to teach all elements of setting up and operating a training business. Show less

•Promoted to the role in a time of significant organizational growth and led the technical training of training specialists and enhancement of product use with internal and external stakeholders through a comprehensive worldwide certification program.•Established goals and budgets, monitored results, appraised performance and provided counselling, training and coaching to ensure improved performance of training specialists. •Developed courseware and assisted with scheduling trainers… Show more •Promoted to the role in a time of significant organizational growth and led the technical training of training specialists and enhancement of product use with internal and external stakeholders through a comprehensive worldwide certification program.•Established goals and budgets, monitored results, appraised performance and provided counselling, training and coaching to ensure improved performance of training specialists. •Developed courseware and assisted with scheduling trainers across Services and Training & Professional Development divisions Show less

•Designed team standards and key performance indicators in partnership with the Training & Professional Development leadership team. Established a quality program with the training specialists on the team to increase key performance indicators. Monitored quality feedback scores and increased overall team average by more than 10%.

•Responsible for creation and management of logistics of a first-time corporate retreat incorporating team-­building and problem-solving exercises for a commercial/residential audio visual installation and technical support company. Received high praise and excellent reviews from all participants. •Assisted in the restructuring of the administration group to maximize the skills of personnel that allowed us to significantly increase workload while reducing staff. •Provided support to… Show more •Responsible for creation and management of logistics of a first-time corporate retreat incorporating team-­building and problem-solving exercises for a commercial/residential audio visual installation and technical support company. Received high praise and excellent reviews from all participants. •Assisted in the restructuring of the administration group to maximize the skills of personnel that allowed us to significantly increase workload while reducing staff. •Provided support to residential systems administration, corporate administration, payroll, human resources, accounts receivable/payable, order processing and inventory personnel during a time of significant growth that allowed more organizational flexibility. Show less

•Managed relationships and financial accountability of up to 15 contractors for month end and occupied suite renovations on apartments and townhomes totaling over 2000 residential units during the lowest vacancy rate period on record in Alberta.