Lisa Carpenter Email & Phone Number

Newport Beach, Ca, Us

Irvine, California, United States

Irvine, California, United States

Orange County, California Area

Program administrator and Concierge for Office Properties C-level customer loyalty program. Responsible for personalized assistance and executing signature experiences. Responsibilities included:* work independently * respond to all emails and calls in a timely and efficient manner* assist with dining, golf, spa, travel reservations and meeting arrangements* corporate and personal gifting and personal shopping assistance* oversee all aspects of the loyalty program including digital membership requirements, membership database, member birthday program

Newport Beach, Ca

Responsible for the daily operation of an executive lounge offering food and beverage services, personalized concierge service with engagement of many VIP guests while leading the team to provide excellent guest service and overall memorable experiences. In addition to providing Concierge services to all guests of the hotel , responsibilities I included hiring and training of Club lounge concierge and the Bell Department at the high standards expected of a luxury hotel. I remain a member of Les Clefs d'Or, USA for nearly 30 years and continue to be an integral role in the Orange County Concierge Association.

Newport Beach, Ca

Promoted to Front of House Manager overseeing all Front Office departments including Front Desk, Concierge, Bell Desk, PBX, Reservations and Valet parking. During this period, I managed the transition of each departments as they became one encompassing position re-classified as Guest Relations; whereas every employee was enabled to provide all service from answering phones, assisting with the arrival and departure process; recovering any guest concern; making new room reservations; coordinate all fire/medical emergencies while maintaining budgets and labor standards.

Newport Beach

Maintained the Chef Concierge position and continued to direct a team of concierge professionals, Bell Services and hotel drivers during the transition from one flag to a newly created Resort division within the established Irvine Company.

Newport Beach, Ca.

Chef Concierge directing a 5 Diamond team of concierge, bell attendants and driver's with the day to day operations, hiring, training to standards and motivating team to provide excellent guest services. Responsible for building professional vendor relationships, establish and enhance training guides to maintain properties awards.

Los Angeles, Ca

Opening hotel Chef Concierge, member of Les Clefs d' Or USA. Responsible for task team activities, hiring, creation of training manual and training of new staff within bell desk, front desk and concierge. Engaged with vendor relations and vendor contracts related to concierge services including transportation.

Beverly Hills, Ca

Lobby concierge at an exciting and fast paced AAA Five Diamond property. During this time I earned the coveted Les Clefs d'Or gold crossed keys.

Torrance, Ca

Opening property. Oversee the hiring, training and daily operations for lobby and club floor concierge

Los Angeles, Lax, Ca

The beginning of a career in the hospitality industry. Served as the lobby Concierge for this 1000 room hotel.