Lacey Cormier Email & Phone Number

Austin, Tx, Us

Austin, Tx

Demonstrated leadership and technical acumen as a Team Lead and Technical Account Manager for an exclusive portfolio of brands and retailers, expertly catering to their diverse needs through email, phone, and in-person consultations. Collaborated with technical and non-technical teams to offer strategic guidance, while conducting semi-annual technical health audits for each client.Actively contributed to product development by providing early feedback and addressing technical… Show more Demonstrated leadership and technical acumen as a Team Lead and Technical Account Manager for an exclusive portfolio of brands and retailers, expertly catering to their diverse needs through email, phone, and in-person consultations. Collaborated with technical and non-technical teams to offer strategic guidance, while conducting semi-annual technical health audits for each client.Actively contributed to product development by providing early feedback and addressing technical queries.Guided and mentored team members, fostering a culture of continuous learning and growth. Consistently achieved client success by prioritizing active listening, dedication to internal training, and ensuring a robust and effective team. Show less

Austin, Texas Metropolitan Area

Austin, Texas Area

Austin, Texas Area

Supporting Enterprise level clients by troubleshooting a variety of products, Advising clients on the Bazaarvoice API, SEO Solutions, Email Marketing campaigns, ROI beacon deployment, and best practices, Explaining technical concepts (limitations, requirements, functionality) to both technical and business-minded customers and internal staff, Maintaining high CSAT scores.

Austin, Tx

Provide technical support to partners and customers, document and report product defects, and enhancement requests, research complex technical issues and contribute technical articles on a monthly basis for a newsletter, train end-users, partners, and internal staff on product offerings and act as a mentor for the technical support staff and company, function as an expert of several products to support staff and company.Member of a small business implementation team which attempts to… Show more Provide technical support to partners and customers, document and report product defects, and enhancement requests, research complex technical issues and contribute technical articles on a monthly basis for a newsletter, train end-users, partners, and internal staff on product offerings and act as a mentor for the technical support staff and company, function as an expert of several products to support staff and company.Member of a small business implementation team which attempts to get new clients converted to the iMIS 100 or 200 software in a 30 day time-frame. Technical point of contact for team and strive to eliminate any roadblocks they encounter.Helping convert organization from using our enterprise software for technical support ticketing to using Zendesk. Show less

Provided technical information and expertise to customers and AiSPs, processed SMRs (technical issues), RSEs (request system enhancement), RTCs (refer to Consulting) and RTHs (refer to ASI Hosting), wrote monthly technical article for a newsletter, updated and maintained the online knowledgebase on the ASI website

(Formerly Dow Louisiana Federal Credit Union) Duties: Executed daily jobs, performed month end jobs, processed reports for end of month, responsible for troubleshooting hardware and software problems for employees and servers, created new reports using Crystal Reports as needed by staff or auditors, updated existing Crystal Reports, performed updates on financial system (XP Systems), mortgage and commercial loan system (FICS), and updated imaging system (Nautilus), updated online employee… Show more (Formerly Dow Louisiana Federal Credit Union) Duties: Executed daily jobs, performed month end jobs, processed reports for end of month, responsible for troubleshooting hardware and software problems for employees and servers, created new reports using Crystal Reports as needed by staff or auditors, updated existing Crystal Reports, performed updates on financial system (XP Systems), mortgage and commercial loan system (FICS), and updated imaging system (Nautilus), updated online employee newsletter each month, member of two employee solution action teams (Exceptional Service and Communication) Show less