Lacey Champlin Email & Phone Number

Management of multiple, simultaneous commercial HVAC projects' design and installation on an international scale. Receive and process orders, resolve product availability and order status issues, and perform all administrative duties related to the post-sale coordination for commercial HVAC product delivery. Provide customer service regarding material and order status via phone and/or email. Complete order entry or quote preparation of commercial HVAC equipment using manufacturer's software. Coordinate with factories/ manufacturers to ensure on-time delivery of product. Proactively identify opportunities to improve the flow of product and process. Work with key personnel to optimize costs and customer service.

Remote

Coordination and administrative support of multiple, simultaneous commercial HVAC projects' design and installation on an international scale. Receive and process orders, resolve product availability and order status issues, and perform all administrative duties related to the post-sale coordination for commercial HVAC product delivery. Provide customer service regarding material and order status via phone and/or email. Complete order entry or quote preparation of commercial HVAC equipment using manufacturer's software. Coordinate with factories/ manufacturers to ensure on-time delivery of product. Proactively identify opportunities to improve the flow of product and process. Work with key personnel to optimize costs and customer service.

Greater Seattle Area

• Simultaneous management of multiple apartment communities in the greater Seattle area.• Leadership and trainer role within region as a senior property manager.• Support Regional Managers and Project Manager with project planning, management, and execution.o Project management experience includes: data analysis to facilitate defining and refining the scope of the project; change management and tracking; risk management and documentation; and simultaneously monitoring multiple projects to better meet business objectives, facilitate process improvement, and optimize use of organizational resourceso Business Manager experience includes: team management, training, and coaching; budget writing and tracking (including regular reporting); analyzing local market trends and implementing rent/renewal increases to improve annual NOI; managing accounts payable and receivable; customer relationship management; effective dispute resolution with residents, vendors, and/or team members; result-driven communication with residents, corporate headquarters, and vendors; multi-channel management of online marketing sites; thorough knowledge in property management software Yardi Voyager and 7s, RentCafe, YES utility billing systems.

Bellevue, Washington

• Effective marketing of the property through multi-channel online listings and creating/maintaining cooperative partnerships with local business community.• Create and explain rental agreements and addenda for new and existing residents.• Provide excellent customer service through friendly, consistent, and professional communication. Build rapport and address resident needs and concerns to provide solutions prior to escalating to Business Manager.• Clear and effective verbal and written communication with team members, vendors, and corporate headquarters including weekly and monthly reporting.• Accurate accounting of rental income, collecting delinquent payments.

Palo Alto, Ca

Acting store manager in the absence of management. Duties included tracking and encouraging team productivity, counting out registers and balancing the store's safe nightly, coordinating with vendors regarding wweekend product demonstrations, managing nightly closing routines, keeping track of employee’s required breaks and lunches, addressing customer dissatisfaction or concerns, loss prevention.

Kirkland, Wa

Acting manager of a 120-unit garden style property in the Juanita neighborhood of Kirkland.Traditional Property Manager duties: customer interaction, dispute resolution, and marketing. Phone and email communication with residents, corporate headquarters, and vendors. Rent collection and accounting, leasing apartments, weekly/monthly financial reports, accurate record keeping, data entry, online marketing (multi-channel management of Apartments.com, ApartmentGuide, ForRent, Rent.com, Hotpads, Zillow, Craigslist, and OnSite), working with Section 8 housing, Yardi (proprietary software), YES and ISTA utility billing systems.

Greater Seattle Area

Successfully leased apartments at several locations in the Seattle Metro area. Experience with lease-ups during renovation; both garden-style and mid- to high-rise communities. Duties included daily updates of online marketing, data entry, rent collection, scheduled appointments, handled confidential files, explained legal documents, utilized property management software and Microsoft Office.

Seattle, Wa

Worked as an independent contractor in a collaborative setting. Provided massage therapy and reflexology. Scheduled appointments, assisted in online marketing. Routinely checked and restocked retail. Referred clients to additional products and services.

Portland, Or

Independent contractor, frequently worked remotely. Assisted in organization of clients' shared network in startup project management firm. Acted as liason between clients and team members. Scheduled appoitments, frequently edited/formatted documents, accurate record-keeping, data entry, researched pertinent documents/publications.

Vancouver, Wa

Maintained a friendly, professional first impression for an independent alternative therapy school. Duties included assisting current and prospective students, scheduling meetings with teaching staff and management, answering phones and scheduling appointments in a busy school/clinic setting, tracking/ordering/restocking retail, money handling, filing, data entry.