Ryan Stokes Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

· Directly supervise all Service Technicians and Service Administrative staff including coaching and performance evaluations.· Work with sales engineers and project managers to resolve issues and complete startup and warranty work.· Review technician schedule to ensure optimal utilization of resources· Oversee implementation of field service tools· Review daily work reports and start-up submissions· Manage Warranty process and filter warranty requests from contractors· Oversaw communication between Service Technicians and factories as needed· Oversaw communication between Service Technicians, mechanical and control contractors, and end users when appropriate· Resolve escalated safety issues and ensure safety program is adhered to by all Service staff

Bellevue, Washington

• Performs construction schedule review to meet customer requirements. Generates ship status reports to provide detail of product lead times and overall project status.• Coordinates selection, pricing, & integrates equipment, controls, & services for each project.• Responsible for maintaining the accuracy of the forecasted cost at completion.• Creates & makes revisions to project schedules including: generating tasks, estimates, dependencies; & milestones.• Responsible for the preparation of Trane material & vendor orders; recording the receipt of materials & approving payments.• Responsible for entering equipment orders & issuing purchase orders for vendor orders. Generates work orders for equipment start-ups.• Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management.• Works closely with Contractors, Engineers, Field technicians and customers to meet stringent project deadlines• Maintains customer satisfaction by investigating concerns, implementing corrective action, & communicating w/ customers & assigned staff.• Responsible for the successful transition of warranty to the service process.

Greater Seattle Area

• Runs reports and provided data analysis for the Executive Director for grant proposals, and funding campaigns• Transmitted and processed all data to and from King County• Mastered electronic client information system• Managed and provided maintenance to all client databases• Worked with both clinical staff and management to design and develop well integrated workflows to increase operational efficiency.• Analyzed data and trends in order for forecast obstacles and barriers to daily operations• Worked with management staff to develop plans and strategies to optimize success in daily operations while mitigating possible failures.• Worked with management staff to provide data tools customized to fit their specific role within the organization.• Developed clerical and administrative procedures in order to prepare for state and county audits.• Administrator for multiple in office databases• Tested computer application for functionality, and worked with developers to improve the client interface.• Worked with Director of Quality Assurance in order to maintain compliance with state and county regulations.• Trained management staff on new procedure to better maintain compliance and efficiency.• Main administrative support for a staff of about 45• Developed a scheduling system within our data management system to provide greater transparency and allows for greater operational efficiency• Managed medical staff’s calendar by updating appointment information• Routinely audited client data to ensure accuracy and operational efficiency.• Worked with Branch Support Specialist to further develop and customize the client information management application to better fit our department’s needs• Maintained and Archived all client records for past and current clients• Updated clerical procedures in order to better utilize the software application.• Helped update clerical procedures and process to move office to the electronic health record

Greater Seattle Area

• Opened and established company’s first Seattle office• Handled client’s entire filing case load• Prepared documents for service and filings• Monitored and tracked documents during the service and filing process• Developed all of the office procedures to maximize the amount of services offered while minimizing the cost.• Drafted legal documents• Worked with the client to develop a custom service plan to fit all of their needs while offering competitive pricing.• Managed a staff of 8-12 members• Invoiced the client on a bi-monthly basis• Responsible for recruiting hiring staff and providing new staff orientation• Provided all training and training materials for new staff.• Worked with software developers to develop ways to better utilize software application

Bachelors Of Arts, Law And Justice

I was a member of the university's football team, where I was voted to the All Conference team my senior year.

Bachelors Of Arts, Psychology