• Maintenance of the web-based applications and servers. • Responsible for all security and 'backup' updates. • Develop complete documentation of all the work delivered.

Integrationo Development, architecture and maintenance of integration servers in production. o Maintain constant communication with R&D, support and professional services departments in order to meet customer needs.o Immediate response during system crash to find short-term (immediate fix) and long term solutions (permanent solutions so that the problem does not reoccur). o On call evenings, nights and weekends. o Propose, design and implement new solutions and classifications to improve the effectiveness of the response time of servers, databases and networks. o Maintain the internal documentation site (Sharepoint) which is accessed by other departments in order to track the improvement of the architecture. o Point of contact for priority technical support in the event of major problems. o Create documentation to ensure a smooth and reliable process. System Administratoro Maintain the servers, the hosted applications hosted as well as the health of the network. o Apply server and application updates. o Perform planned application and server maintenances. o Complete monitoring of all data centers. o First point of contact in case of system failure (major or minor). o Development of all the product maintenance documentation.o Work very closely with DBA, support and professional services to successfully maintain services (Integration, Applications, Reporting, data Bases, etc.).o Maintain perfect knowledge of architecture and entire product range to effectively and independently address crises (mandatory due to night shift scarce resources)

• Deliver Turnkey solution: software architecture, infrastructure analysis and implementation to completely replace existing university billing application (Maximo). • Programming in PHP/MySQL/Oracle/HTML/CSS/JS. • Implementation of "lab" and "production" environments • Develop and conduct Train-the-Trainer program.

• Deliver Turnkey solution: software architecture and implementation for the RIASQ to organize events such as "Cégeps en spectacle", "Intercollegiate Festival of dance" and "Intercollegiate theatre Festival". • Programming in PHP/MySQL/HTML/CSS/JS. • Create a complete software configuration interface. • Provincial-level rollout of software and training of the maintenance staff.

• Answer Level 1 support questions from agents.• Respond to clients and help them configure their products.• Help customers troubleshoot their product-specific issues (Internet, telephone, television, mobility). • Conduct customer follow-up to ensure high-level quality of services.• Generate reports for every stage of support cases for future reference.• Suggest new efficient ways to assist team members.