Lachlan Collins Email & Phone Number

Sydney, Australia

Use of multiple database and enquiry systems to respond to enquiries from current, former and possible future investors. Assisting customers to use the website to complete a variety of tasks such as account set-up, change details, manage and enquire on shares, etc.

Sydney, Australia

User acceptance testing and troubleshooting of a new online credit collection platform in a newly formed team. Frequent contact with customers via live chat and after hours lines. Negotiation and collection of amounts through non-traditional methods. Acquiring accounts for a ledger averaging $1.5 million. This was a highly valued role setting the standard for customer interaction for the new digital channel.I fulfilled a pivotal role within a small team to implement a new front end for customer interactions, helping build an entirely new platform for the company and establishing the standard for digital customer interaction moving forward.

Sydney, Australia

Tracking of delinquent customers and managing relations with clients. Frequent contact with third parties, eg, relatives, employers, neighbours etc. Negotiation of outstanding debts of up to tens of thousands of dollars. Significant stretches of autonomous work contributing to team goals. Management of a ledger of accounts averaging $2.5 million.Added value by rotating through a number of specialist teams, quickly coming up to speed with the individual requirements of each team, then inducting and mentoring new staff into the role before moving to the next team.

Sydney, Australia

Operating industrial printers to produce promotional material such as signs, banners, posters, etc. Liaising with customers, couriers and suppliers. Continuous prioritisation of work to achieve deadlines.

Sydney, Australia

Customer service, money handling, training of crew members, preparation and assembly of fast food meals, washing dishes and cleaning.As a valued senior staff member, I worked closely with management to launch a new Hungry Jacks restaurant in Engadine, including training a new work force, quality testing of equipment and assisting general management of the store.