Lachlan Hutton Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Victoria, Australia

Doncaster, Victoria, Australia

• Ensured strict compliance with gambling, alcohol and food service regulations, maintaining a safe and responsible gaming environment.• Managed cash transactions, including cheque writing, and maintained precise records, demonstrating proficiency in financial management.• Effectively coordinated security and cleaning services to ensure a secure and well-maintained gaming venue.• Led recruitment, training, and management of staff, fostering a cohesive and knowledgeable team.• Implemented rigorous stocktaking procedures, tracking inventory levels, and minimising losses.• Maintained systematic stocktaking processes across the entire venue, optimising inventory management.

• Successfully managed both Business to Business (B2B) and Business to Consumer (B2C) enquiries, ensuring exceptional service and satisfaction for all clients.• Demonstrated expertise in data brokering by sourcing information from every major database within Australia and prominent international databases, facilitating comprehensive solutions for clients.• Consistently achieved and exceeded sales targets on a monthly basis, consistently meeting quarterly sales goals, showcasing a strong track record of performance.• Played a pivotal role in handling all website enquiries, effectively addressing client inquiries and providing valuable insights to meet their needs.• Managed incoming phone enquiries from new customers, delivering a high level of professionalism and knowledge to convert prospects into clients.• Collaborated with marketing agencies on large projects, aligning efforts to achieve strategic goals and drive business growth.• Offered valuable guidance to new clients entering the industry, advising on the optimal utilisation of available criteria and selection of the most appropriate databases for specific projects.• Successfully managed communication across international time zones with clients and database providers, ensuring seamless operations and client support.• Tailored and provided targeted databases to meet each client's specific needs, offering customised solutions to maximise their success.• Cultivated and nurtured multiple new client relationships, transforming them into long-term, repeat clients through exceptional service and trust.• Delivered data breakdowns to clients through various channels, including video meetings, phone meetings, and in-person presentations, effectively conveying complex information and insights.Key Achievements:• Consistently achieved and exceeded monthly KPIs and sales targets.