Lachlan Libke Email & Phone Number

Burpengary, Qld, Au

Brisbane, Queensland, Australia

Australia

- Provide high-priority incident management.- Conduct architectural and cost optimization reviews of customer environments.- Conduct security and best practice reviews of customer environments.- Provide a point of technical excellence and contact with key contacts.- Conduct onboarding and uplifting activities within customer environments.- Generation of technical documentation and reports.- Resolution of long standing problems within customer environments.- Identify… Show more - Provide high-priority incident management.- Conduct architectural and cost optimization reviews of customer environments.- Conduct security and best practice reviews of customer environments.- Provide a point of technical excellence and contact with key contacts.- Conduct onboarding and uplifting activities within customer environments.- Generation of technical documentation and reports.- Resolution of long standing problems within customer environments.- Identify and perform continual improvement within customer environments.- Proactive maintenance and monitoring of customers environments.- Project management and co-operation between internal clients and external vendors.- Mentor and train junior engineers.- Participation in On-Call and out of hours activities.- Participation in team building activities, both within and outside of the department. (Social Club) Show less

Eight Mile Planes Brisbane

- Provide second level support for many clients.- Management of SLA adherence.- Maintaining and updating critical documentation.- Incident management, and root cause analysis.- Proactive maintenance of customers environments.- Continual enhancement of customer environments.- System remediation, provisioning and decommissioning.- Support of Windows and Linux server operating systems.- Management compute and serverless AWS environments.- Management and tuning… Show more - Provide second level support for many clients.- Management of SLA adherence.- Maintaining and updating critical documentation.- Incident management, and root cause analysis.- Proactive maintenance of customers environments.- Continual enhancement of customer environments.- System remediation, provisioning and decommissioning.- Support of Windows and Linux server operating systems.- Management compute and serverless AWS environments.- Management and tuning of resources within LogicMonitor.- Mentor and education of junior staff members.- Maintaining a healthy relationship with customers.- On-Call participation. Show less

Eight Mile Planes Brisbane

- Provide first and second level support for many clients.- Support of the following platforms; Windows 7, 8, 8.1, 10, OSX, IOS & Android.- Support of the following server platforms; Windows 2003-2016, CentOS.- Management of SLA adherence.- Maintaining and updating critical documentation.- Incident management, and root cause analysis.- Proactive maintenance of customers environments.- Application and device provisioning, maintenance, and decommission.- On-Call… Show more - Provide first and second level support for many clients.- Support of the following platforms; Windows 7, 8, 8.1, 10, OSX, IOS & Android.- Support of the following server platforms; Windows 2003-2016, CentOS.- Management of SLA adherence.- Maintaining and updating critical documentation.- Incident management, and root cause analysis.- Proactive maintenance of customers environments.- Application and device provisioning, maintenance, and decommission.- On-Call participation.- Recommendation of environmental enhancements.- Management of entry level compute and monitoring in AWS.- Management and tuning of resources within LogicMonitor. Show less

Brisbane, Australia

- Provide first and second level support for staff.- Provide support for Windows 7, 8, 8.1, 10, OSX, IOS & Android Platforms.- Acquisition, Provisioning, Auditing and management of hardware for staff.- Responsibility for Warranty returns/repairs of hardware.- Management of Licencing. (Windows, Office, Adobe)- Software Installation and Patch Management through Manage Engine’s – Desktop Central.- Windows Security Patch Management through WSUS.- Management of Encryption… Show more - Provide first and second level support for staff.- Provide support for Windows 7, 8, 8.1, 10, OSX, IOS & Android Platforms.- Acquisition, Provisioning, Auditing and management of hardware for staff.- Responsibility for Warranty returns/repairs of hardware.- Management of Licencing. (Windows, Office, Adobe)- Software Installation and Patch Management through Manage Engine’s – Desktop Central.- Windows Security Patch Management through WSUS.- Management of Encryption Software and Antivirus (Sophos AV & Sophos Safegaurd)- Installing and Managing MDM taken care of through AirWatch.- Web & Email filter management for staff, allowing sites and unblocking emails as required. (Sophos)- Managing expectations, and SLA’s for service desk tickets. (JIRA)- Managing the service desk software to create a better experience for staff and users of the service desk. (JIRA)- Creation of documentation for staff, both for general support as well as high level documentation for the IT Team to refer to. (Confluence)- Management of backups, storage of backup tapes and file restoration using Commvault.- User, Group and Computer management using Active Directory and Group Policy.- First level troubleshooting and support of Linux operating systems. (Cent7, RHEL)- First level troubleshooting and support of Windows Server (2008R2-2016)- Creation and management of IRC for internal.- Implementation of software suites or software rollups.Skills Acquired:- Linux Server- Windows Server- Active Directory- WSUS- JIRA- VMWare- Sophos Show less

Banyo Qld Australia

- First point of contact for customers.- Hardware and Software Troubleshooting.- Software installations/roll outs.Skills Acquired:- Active Directory- SCCM- ServiceNow experience.- DameWare remote desktop environment.

Queensland, Australia

- First point of contact for customers.- Hardware and Software Troubleshooting.- Provisioning of new orders.- Implementation of new hardware/roll outs.- Responsible for Inventory management.Skills Acquired:- Linux Server- Windows Server- WHM/cPanel- Plesk/Plesk 12- Web Hosting- Hardware Troubleshooting- Software Troubleshooting- Network Troubleshooting

Queensland, Australia

- First point of contact for thousands of customers.- Responsible for troubleshooting issues, and providing swift, accurate resolutions.- Responsible for logging, and documenting issues, and issue resolutions.- Responsible for customer satisfaction.Skills Acquired:- Time Management & Efficiency- Teamwork Skills- Self Management/Productivity- Ability to adhere to Metrics

Queensland, Australia

- Assisted in the preparation of food.- Responsible for following and maintaining procedures.- Responsible for Managing stock.- Responsible for flowing and enforcing Workplace Health and Safety.Skills Acquired:- Customer satisfaction- Money handling

Queensland, Australia

- Learnt the values of working in/as a team to get tasks completed.- Assisted in the preparation of food.- Responsible for following and maintaining procedures.- Responsible for Managing stock.- Responsible for flowing and enforcing Workplace Health and Safety.Skills Acquired:- Teamwork- Workplace Health and Safety- Ability to follow procedure- Accuracy and Efficenty

Diploma Of It (Networking & Systems), Information Technology

Queensland Certificate Of Education (Year 12 Completion), English, Information Processing Technology, Business, Mathematics A, Grades 11 & 12