Responsible for the successful recruitment of professional and nonprofessional staff for AW Health Care’s onboarding and retention processes.• Identifies and sources targeted professional and nonprofessional candidates using a variety of creative and effective recruitment methods. Source using Career Builder, Indeed, ZipRecruiter, etc.• Identifies and searches candidate database(s) for potential candidates. Develops hiring campaigns for potential candidates and places follow-up calls to proactively source candidates• Review CVs/applications and phone screen candidates to determine quality and fit for the organization. Present candidate opportunities with detail and clarity, providing information about AW Health Care’s specific elements of the position.

Provide support to branch and Phone Center personnel with basic questions regarding card programs.• Responsible for ATM/Debit and Mastercard credit cards including but not limited to setting up new cards, maintenance on existing cards, blocking, and closing cards, activation, transactions, adjustments, statements, auto-pay, balance transfers, APR, reward program, insurance, etc.• Post payments and transactions to member’s accounts and general ledgers as required.• Handle initial calls regarding fraud and submit them to the Card Services Fraud Specialist.

Perform the day to day operations of Contingent Staffing providing contract labor for various positions to eighteen BJC facilities in Missouri and Illinois. • Interact with Medical, IT and Office staff employment agencies by phone and email, respond to inquiries of internal and external users. • Manage contractor time cards and assisting hiring managers with steps in the hiring process. • Utilize PeopleSoft, ShiftWise, Outlook and Kronos-MyTime systems to assist.• Ensure overall program compliance and produced weekly and monthly reports. • 100% & 88% results on Following Directions and Making Decisions testing with BJC.

First point of contact for inbound calls answering questions regarding benefits administration and navigated appropriate technical tools to research customer activity and inquiry and proactively provide solutions to meet client and company expectations. • Provided current pension status to a participant then successfully communicated with the health insurance department to resolve premium refund owed improving customer confidence in company and across divisions. • Assisted team associates with 1099 tax form requests, stop pays and reissues of pension checks in-between fielding incoming calls promoting teamwork and cooperation and increasing department morale. • Relocated to Greater St. Louis Area.

Executed a variety of administrative and front desk duties for various companies to ensure smooth and seamless operation of business.

Supported Commercial and Retail Property Management Company by directing calls, greeting clients and coordination of all administrative office responsibilities. • Navigated two property management software systems to assist callers with questions to gain property detailed information that increased customer interest and satisfaction which supported the sales team and raised the potential for increased company sales. • Position eliminated.

Main point of contact for customer orders from submission to shipment and responded to customer inquiries, delivering high levels of customer satisfaction while keeping accurate records on orders in the engineering phase through completion.

Accounts Payable Coordinator, April 2013 – November 2013 Led Accounts Payable daily operations including daily bank transactions, coded invoices and mailed checks to meet company guidelines. • Complied with regulatory and operational procedures by reviewing receipts and obtaining required signatures to process expense reports on Concur system.

The first point of contact for employees regarding health and wellness and benefit inquiries. • Prepared and distributed mail, created and modified documents including correspondence, reports and emails.• Scheduled and coordinated calendars, meetings, appointments and company-wide events.• Tracked, analyzed and revised operating practices to improve efficiency.• Coordinated Short Term Disability benefits for all eligible employees.• Assisted in new employee orientations and ergonomic program.• Ordered and stocked all medical supplies, trauma bags, and AEDs.

Supported the Talent Acquisition team with the end to end recruiting and hiring processes.• Answered phones, performed data entry, filing, screening of resumes and scheduled interviews.• Managed candidate database, updated intranet job-postings.• Assisted with orientation and onboarding of new hires by collecting and completing required new hire forms.