Lacy Taylor Email & Phone Number

United States

Develop and manage a team of technical support advisors to meet and exceed KPI goals. Design and deliver learning material. Simplify technical documents for new learners. Develop exercises and test material. Leverage metric data to determine areas of opportunity. Manage communication between multiple levels of management to deliver impactful learning and.

Communicate with up to four customers via web chat. In-depth product knowledge. Technical support workflows. CRM. Meet monthly KPI goals.

Pennsylvania, United States

Managing and creating content for social media platforms. Analyzing social media metrics. Engaging with clients and customers.

Support with customers via web chat. Reply to handwritten letters with accurate information, care and compassion. In-depth product knowledge. Technical support workflows. CRM. Meet monthly KPI goals.

Coordinating and facilitating professional development activities. Monitor employee performance, evaluate curriculum and instructional materials, and provide feedback. Analyze employee achievement data, demographics, and other information to identify patterns. Support curriculum development and implementation.

Provide technical support and customer service to clients via email, phone, and chat. Maintain technical support desk procedures. CRM. Stay up-to-date with emerging trends and technologies related to technical support. Meet monthly KPI goals.

Follow the Contact Center’s policies and procedures when resolving customer issues and addresscustomer queries in a timely and efficient manner. Data entry and management. Participate in training and development programs.

Lead a team of four photographers. Operate and maintain photographic equipment including cameras, lenses, and lighting. Work closely with clients to understand their specific requirements, and make recommendations regarding composition, lighting and angles to achieve the desired outcome. Use specialized software to edit and post-process photos. Conduct.