Lael Sharp Email & Phone Number

Manage Training and Help Desk functions.

• Member of joint DCPS/Incapsulate project team on new web-based database to track DCPS special education testing and outreach for children ages 3-5 (Early Stages). My involvement was originally limited to training.
• Created course material and documentation for new applications; wrote test cases for quality assurance testing; created database reports; developed documentation templates; reviewed presentations, communications and.
• Trained users on new applications and upgrades; provided support and one-on-one training and consultation on individual features of application; signed up users and tracked attendance.
• Worked with team to prioritize client change requests; coordinated efforts with different DCPS departments.

• Instructed staff in-person or remotely in all firm offices on software, hardware and telecommunications. Primary trainer for the DC, London and Madison, WI offices.
• Lead trainer for highly successful Unity voicemail and Call Manager IP telephony, Archive Vault near-line email archiving and AccuRoute scan-to-records implementations. Migration team member for Windows XP, Office.
• Developed training materials and model training plans for rollouts in other offices.
• Designed and developed core curriculum, class agendas, quick reference guides, attorney-focused half-cards, wallet cards, student manuals, and presentations.
• Developed and provided virtual synchronous training using Web, telephone and video conferencing; WebEx recordings; and SmartBoard interactive learning tools.
• Provided individualized desk-side training for attorneys and other high-level staff, technology huddles, roving training, rollout training and other forms of “just-in-time” training.

• Supervised four permanent and multiple contract trainers for 1,400+ person law firm.
• Determined departmental goals and implementation strategies. Prepared and managed $450,000 budget. Advised firm on technology implementation.
• Directed curriculum development. Prepared documentation for new technology initiatives. Created Project Management curriculum.
• Provided expert-level support for Office 97 & 2000.
• Created templates and VBA modules for Office 97 & 2000. Maintained and updated a suite of over 100 templates and macros. Customized templates to accommodate the needs of new European offices.
• Coordinated transition from Macintosh/Office 4.0 to Windows 95/Office 97.

• Created custom templates and macros to increase firm efficiency. Provided technical support and created new classes and workshops. Instructed firm staff.

• Instructed adult students in-house and at client sites for technology training company. Provided phone and hands-on user support. Created course materials. Wrote and edited computer manuals.

• Senior advisor on science and technology, space, foreign affairs, human rights, defense, veterans, and immigration issues.
• Drafted legislation and developed successful strategies for its passage into law. Built coalitions that passed and defeated legislation.
• Wrote congressional testimony, speeches, Congressional Record statements, and press releases.
• Analyzed office hardware and software needs and administered and maintained computer system.

• Advised successful congressional campaign. Developed issue positions for candidate. Researched and wrote position papers. Helped candidate prepare for debates.

• Instructed international students, grades 7-10, in geography, U.S. history, world history, current events, world cultures, and study skills. Designed curriculum. Monitored daily performance of 74 students.

Mpa, International Relations

Woodrow Wilson School of Public and International Affairs

Ba, History; Ba, Liberal Arts And Sciences

Activities and Societies: Honors Program, National Merit Scholarship, Magna Cum Laude, USU Top History Student, USU Club Scholarship, J..