Manage Training and Help Desk functions.

• Member of joint DCPS/Incapsulate project team on new web-based database to track DCPS special education testing and outreach for children ages 3-5 (Early Stages). My involvement was originally limited to training development and quality assurance testing, but due to staff shortages I became a QuickBase developer in addition to my other duties (despite having had no experience with the application). Project was completed on time and under budget to extremely favorable reviews.• Created course material and documentation for new applications; wrote test cases for quality assurance testing; created database reports; developed documentation templates; reviewed presentations, communications and business documents for content, style, spelling, grammar, and punctuation.• Trained users on new applications and upgrades; provided support and one-on-one training and consultation on individual features of application; signed up users and tracked attendance.• Worked with team to prioritize client change requests; coordinated efforts with different DCPS departments.

• Instructed staff in-person or remotely in all firm offices on software, hardware and telecommunications. Primary trainer for the DC, London and Madison, WI offices. • Lead trainer for highly successful Unity voicemail and Call Manager IP telephony, Archive Vault near-line email archiving and AccuRoute scan-to-records implementations. Migration team member for Windows XP, Office 2003, Interwoven 8.0, Concordance 2007 and DeltaView 2.9 rollouts. • Developed training materials and model training plans for rollouts in other offices.• Designed and developed core curriculum, class agendas, quick reference guides, attorney-focused half-cards, wallet cards, student manuals, and presentations.• Developed and provided virtual synchronous training using Web, telephone and video conferencing; WebEx recordings; and SmartBoard interactive learning tools.• Provided individualized desk-side training for attorneys and other high-level staff, technology huddles, roving training, rollout training and other forms of “just-in-time” training.• Performed quality assurance testing on all new templates, programs and documentation.• Provided expert-level support for firm applications and updated tickets in cSupport help-desk database.• Maintained the firm’s training database to record attendance and generate metrics reporting. Sent weekly training announcements to alert staff of upcoming training.

• Supervised four permanent and multiple contract trainers for 1,400+ person law firm.• Determined departmental goals and implementation strategies. Prepared and managed $450,000 budget. Advised firm on technology implementation.• Directed curriculum development. Prepared documentation for new technology initiatives. Created Project Management curriculum.• Provided expert-level support for Office 97 & 2000. • Created templates and VBA modules for Office 97 & 2000. Maintained and updated a suite of over 100 templates and macros. Customized templates to accommodate the needs of new European offices.• Coordinated transition from Macintosh/Office 4.0 to Windows 95/Office 97.

• Created custom templates and macros to increase firm efficiency. Provided technical support and created new classes and workshops. Instructed firm staff.

• Instructed adult students in-house and at client sites for technology training company. Provided phone and hands-on user support. Created course materials. Wrote and edited computer manuals.

• Senior advisor on science and technology, space, foreign affairs, human rights, defense, veterans, and immigration issues. • Drafted legislation and developed successful strategies for its passage into law. Built coalitions that passed and defeated legislation.• Wrote congressional testimony, speeches, Congressional Record statements, and press releases. • Analyzed office hardware and software needs and administered and maintained computer system.

• Advised successful congressional campaign. Developed issue positions for candidate. Researched and wrote position papers. Helped candidate prepare for debates.

• Instructed international students, grades 7-10, in geography, U.S. history, world history, current events, world cultures, and study skills. Designed curriculum. Monitored daily performance of 74 students.