Laura Hatcher Email & Phone Number

World Of Disney

- World of Disney Logistics Team Member that analyzes back of house operations within the location to provide a more efficient stock process. * Actively seeks better labor allocation of Cast Members to prevent idle time, and assist with the release of new SmartStock features. - Maintain a store floor that exceeds expectations of senior and executive leadership, while also ensuring Cast Members are readily engaging Guests. - Respond to emergency Cast or Guest situations and when applicable, create action plans to prevent future situations from happening.

World Of Disney

- Prepare an hourly report every three hours that focuses on the daily revenue goal, distance to the daily annual operating plan, labor budget, Guest traffic, traffic conversion, and the average dollar per transaction amount. * Partner with the Manager on Duty for daily adjustments to the operation, and utilize the financials to encourage Guest engagement from Cast Members. - Drive the creation and implementation of new stock procedures for improved efficiency and Guest service. * Communicate changes that ensure safe stock procedures, continued movement of product to the floor, and Cast Member ownership of their areas to best assist the Guest.- Aide in the training onboarding for new Cast Members. * Train on the Five Key standards of the Walt Disney Company, and focus on the impact the Cast Members have through key performance indicators like conversion and dollars per transaction.

Orlando, Florida, United States

Relief Coordinator: October 2021 - June 2022 | Trainer: January 2022 - June 2022- Executed the release of several highly sought out Disney merchandise collections from a variety of brands, including limited release merchandise and limited release trading pins while partnering with the Contemporary Resort Merchandise Presentation team.- Designed and created training guides for Cast Members, and monthly Cast recognition boards. * Provided an area for Cast and Guest recognitions to highlight and promote exceptional work in the location, and provided the necessary training updates in a concise manner that increased wins through Guest Medallia feedback. - Organized a method to present and store Disney Trading Pins both onstage and backstage. * Upheld excellent show ready presentation and efficiency while Cast Members stocked the floor.

Tuscaloosa, Alabama, United States

- Delivered excellent service to Chanel Clients through Chanel Beauty Standards in both makeup and fragrance lines. - Provided outstanding customer service while on the sales floor and the cash register with a daily sales goal. * Through increased customer service, saw a decline in company loss and increased sales of highly sought out items. - Assisted with planogram changes, organization of the store, and release of new products from multiple brands. * Partnered with brand representatives to create a floor set to drive the sale of newly released makeup and fragrance items.

Northville, Michigan, United States

- Managed and operated daily bar and food services while also managing a cash drawer/cash apron. - Established rapport and customer engagement daily.- Maintained excellent organization and cleaning skills both inside the banquet hall and on the beverage cart. - Assisted in managing the bar during several banquets during the COVID-19 pandemic.

Orlando, Florida

- Performed active and passive rescues through vigilance and attention to details, and completed in-service training requirements through Ellis & Associates to strengthen certifications. * Delivered a successful audit on an infant from a member of the Ellis & Associates team through the use of choking first aid and cardiopulmonary resuscitation. - Maintained a safe pool deck through the enforcement of policies and recognized any potential hazards for Guests. * Cleaned the main pool deck along with the Guest quiet pool decks to create a clean welcoming space for Guests.

Tuscaloosa, Alabama, United States

- Greeted customers as they entered the store and provided outstanding customer service throughout their shopping experience. - Maintained knowledge of current promotions, products, services, and assisted customers with questions or concerns.- Assisted management with many planogram changes and store front changes as needed.

Lumberton, Texas, United States

- Created customer requested espresso, coffee, specialty drinks, tea, and pastry items.- Prepared sandwiches, soups, and salads according to customer orders and dietary restrictions. - Maintained a clean workspace, kitchen area, and dining room throughout each shift.

Decatur, Alabama, United States

- Initiated and executed active rescues successfully through vigilance and attention to details.- Successfully completed multiple training courses while certified.- Certified in CPR, AED, and First Aid Training with a valid lifeguard certification.

Bachelor Of Arts - Ba, Criminal Justice/Cyber Criminology

Activities and Societies: Million Dollar Band, Kappa Kappa Psi, Capstone Music Therapy Association, Tide Against Trafficking

Master Of Science - Ms, Legal Studies

Activities and Societies: Digital Authority of Technology Association (DATA) Member