Lisa (Lahey) Hill Email & Phone Number

Delray Beach, Fl, Us

- Vetted, tested, and rolled out a robust Learning Management System (LMS) for an 800+ person sales force.-Revamped training process, reducing training period for 800+ associates from 90 to 7 days.-Introduced a weekly product training program via an LMS, resulting in an increase of associate product knowledge from 11% to 78% within a span of 6 months.-Attained a 95% satisfaction rate for the quality of weekly training sessions, demonstrating excellence in content delivery and meeting participant expectations.-Instituted a recurring quarterly recertification program, ensuring the continual skill enhancement of the sales team, optimizing their relevance and effectiveness in their roles.-Utilized an online learning management system to deliver a 365-day training program, ensuring continuous education aligned with specific phases of the new hire process.-Led the deployment of a Layered Process Audit (LPA) system across 30+ showrooms and trained 200+ sales managers within a 90-day period.-Tested and selected the optimal platform for the LPA system, ensuring seamless integration with existing processes.-Developed a concise training program covering platform usage, assessment completion, and result interpretation for efficient onboarding.-Established standardized documents and protocols, streamlining the audit process and ensuring consistency across diverse showrooms.-Implemented a robust communication plan for the LPA system, effectively conveying instructions, expectations, and benefits, resulting in improved manager engagement and targeted training enhancements.-Standardized communication procedures, ensuring effective cross-departmental communications.-Implemented visual controls fostering accountability and results-driven performance.-Through relationships built with vendors, organized a fully funded retreat for 50+ Sales leaders.-Arranged engaging activities, team-building, and professional sessions during the retreat.

-Researched, tested, and onboarded new technology solutions to improve sales processes, streamline operations, and enhance efficiency.- Developed & deployed comprehensive training communication plan to team on new changes, ensuring smooth adoption and minimizing disruption to daily operations.-Collaborated with cross-functional teams to gather feedback and insights on technology implementation, making necessary adjustments to optimize usability and align with business needs.-Acted as a subject matter expert on the new technology, providing ongoing support and troubleshooting assistance to the sales team.-Monitored key performance indicators and provided regular reports on the impact of technology changes, highlighting improvements in sales metrics, process efficiency, and overall team performance.-Proactively identified additional opportunities for technology integration and process improvement, presenting recommendations to senior management and driving continuous enhancement.-Fostered a positive team culture, implementing initiatives that increased employee engagement, motivation, and overall satisfaction.-Developed and executed team recognition programs, including sales performance incentives, to drive sales team motivation and achievement.-Organized team bonding events and activities to strengthen relationships, improve collaboration, and foster a cohesive and high-performing sales team.-Successfully organized trade show events, managing logistics, coordinating with internal stakeholders, and driving engagement with prospects and customers, resulting in increased lead generation and business opportunities.-Led demand planning efforts, collaborating cross-functionally with sub-departments within the team, ensuring accurate forecasting, inventory optimization, and timely order fulfillment.

-Successfully managed multiple design teams completely remotely, leveraging effective communication and remote collaboration tools to ensure seamless coordination and project execution.-Created and implemented visual controls to provide transparency and visibility into team workflows, even in a remote work environment, resulting in improved coordination, reduced bottlenecks, and enhanced project management efficiency.-Led a culture transformation initiative, fostering a positive and productive work environment among remote team members, promoting collaboration, innovation, and employee morale.-Developed and implemented remote work structures and processes to ensure accountability and optimize team performance, resulting in successful project outcomes and client satisfaction.-Implemented strategies to optimize resource allocation and streamline remote workflows, leveraging technology and remote project management tools to enhance productivity and project turnaround time.-Established strong remote communication channels, facilitating effective team collaboration, knowledge sharing, and problem-solving, even in geographically dispersed settings.-Developed and nurtured strategic partnerships with clients remotely, understanding their needs and providing tailored design solutions, contributing to increased customer loyalty and repeat business.-Demonstrated exceptional leadership and managerial skills in managing remote teams, ensuring high engagement, productivity, and a strong sense of teamwork.

Quincy, Illinois

-Led the office to achieve significant financial improvement, increasing annual revenue from less than $800,000 to $1.2 million, exceeding targets and boosting overall profitability.-Implemented employee engagement strategies and performance improvement programs, resulting in a 80% reduction in turnover and improved team morale.-Developed and executed cost-saving measures without compromising the quality of patient care, contributing to increased profitability and improved financial stability.-As a servant leader, guided and coached the team to provide exceptional patient experiences, resulting in a 50% increase in positive patient reviews and referrals.-Managed the practice budget, identifying cost-saving opportunities that resulted in 25% reduction in expenses while maintaining quality of care.-Utilized data analysis and metrics to inform decision-making, leading to 20% improvement in office efficiency and productivity.-Support the doctor and their team to the highest level, fostering an environment of collaboration and growth.-Coordinate daily team huddles, weekly team meetings, and quarterly practice business meetings, resulting in enhanced communication and alignment of goals.-Provided ongoing feedback, training, and annual performance and salary reviews for team members, leading to improved individual performance and higher employee satisfaction.-Successfully transformed a failing office into a profitable one by implementing strategic initiatives, optimizing operational processes, and driving revenue growth.-Mentored peers who were struggling, offering guidance, support, and resources resulting in measurable improvements in their skills and productivity.-Implemented and coached the team on systems and processes to enhance patient satisfaction and optimize office flow, leading to a 30% increase in patient satisfaction scores.

Quincy, Il

- Maintained and organized all administrative functions in the front office, ensuring smooth daily operations and a positive patient experience.- Answered phone calls promptly and courteously, addressing patient inquiries and scheduling appointments to meet their needs.- Proactively reached out to patients to ensure all their oral health needs were being met and scheduled necessary follow-up appointments.- Collected and accurately posted various payments from patients and insurance companies, ensuring proper billing and documentation.- Worked diligently on various reports to monitor the financial health of the office, identifying trends and taking proactive measures to maintain fiscal fitness.- Demonstrated strict adherence to OSHA and HIPAA regulations, safeguarding patient privacy and maintaining a safe and compliant office environment.- Created an efficient organizational system to effectively handle multiple tasks simultaneously, optimizing productivity and minimizing errors.- Collaborated with the dental team to ensure seamless coordination between administrative and clinical functions, fostering a cohesive and efficient workflow.

Effingham, Il

- Provided exceptional support and administration to dentists and their dental teams, establishing strong client relationships and driving business growth.- Created and implemented initiatives to drive business and increase revenue for dental practices, such as targeted marketing campaigns, referral programs, and patient retention strategies.- Effectively communicated changes, initiatives, trainings, and onboarding processes to dentists and dental teams, ensuring seamless transitions and consistent implementation.- Pulled and analyzed reports to gather key insights and trends, utilizing data visualization techniques to present findings in a clear and actionable manner.- Conducted deep dives into underperforming dental practices, identifying areas for improvement and developing comprehensive action plans to drive results and enhance performance.- Collaborated closely with dentists and dental teams, providing guidance, support, and training to implement action plans and optimize practice operations.- Monitored and tracked performance metrics, regularly assessing progress and making necessary adjustments to ensure goals were achieved.- Acted as a trusted advisor and liaison between dentists, dental teams, and the organization, addressing concerns, providing feedback, and facilitating effective communication.- Developed strong relationships with clients, understanding their unique needs and goals, and providing tailored solutions to support their success.- Demonstrated a proactive and results-oriented approach, continuously seeking opportunities for improvement, innovation, and growth within the dental industry.- Served as a liaison between the legal team, the dental practice, and patients when addressing patient concerns, ensuring a fair and satisfactory resolution for all parties involved.

Springfield, Illinois Area

- Engaged in a comprehensive dental management training program, gaining hands-on experience in every role within the dental office, including dental assistant, front office administrator, and office manager.- Acquired in-depth knowledge of all aspects of the dental business, from clinical procedures and patient care to financial management and operational efficiency.- Developed a strong understanding of how to effectively run a dental practice, including appointment scheduling, insurance billing and claims, treatment planning, inventory management, and regulatory compliance.- Attended intensive week-long trainings on a monthly basis, further enhancing skills and knowledge in dental management, leadership, team development, and practice growth strategies.- Demonstrated a commitment to continuous learning and professional growth, staying up to date with the latest industry trends, technologies, and best practices.- Supported dentists and their practices by providing exceptional leadership and administrative support, helping them achieve their business goals and deliver high-quality patient care.- Collaborated with dental teams to optimize office operations, streamline workflows, and enhance the patient experience.- Assisted in developing and implementing practice policies and procedures, ensuring compliance with industry standards, legal requirements, and ethical guidelines.- Utilized strong communication and interpersonal skills to build rapport with dentists, dental teams, and patients, fostering a positive and professional environment.- Exhibited a strong work ethic, adaptability, and a willingness to take on new challenges, demonstrating the potential to become a future leader in dental practice management.

- Taught Interpersonal Communication as a dual credit course to high school students, providing them with an opportunity to earn college credits while still in high school.- Introduced high school students to college expectations, guiding them in understanding the academic rigor, time management, and responsibility required in a college-level course.- Developed class content from scratch, aligning it with the course objectives and ensuring it met both the high school curriculum standards and college requirements.- Designed and delivered engaging and interactive lessons, incorporating a variety of teaching strategies and resources to cater to the diverse learning styles and abilities of high school students.- Facilitated class discussions, group activities, and assignments that encouraged critical thinking, active participation, and effective communication skills.- Provided guidance and support to students in navigating the college system, including accessing online resources, understanding college policies, and utilizing academic support services.- Maintained accurate records of student attendance, participation, and grades, adhering to both high school and college grading policies and reporting requirements.- Collaborated with high school administrators and counselors to ensure seamless integration of the course into the high school curriculum and address any specific requirements or considerations.- Communicated regularly with students, parents, and high school faculty to provide updates on student progress, address concerns, and promote a collaborative learning environment.- Stayed abreast of current research, best practices, and trends in interpersonal communication and education, incorporating relevant information into course content and teaching strategies.

Macomb, Illinois

- Developed engaging and informative lectures for an introductory public speaking course, aligning them with the course's learning objectives to facilitate student learning and skill development.- Designed and implemented unique activities and exercises aimed at achieving specific learning objectives, promoting student engagement and active participation in the learning process.- Set clear performance expectations for students based on the course's learning outcomes, providing students with a clear understanding of the skills and competencies they were expected to develop.- Evaluated student performance on speeches and presentations, assessing their abilities against the clearly explained expectations and criteria for success.- Provided constructive feedback and guidance to students based on their speech evaluations, offering insights and suggestions for improvement in a supportive and encouraging manner.- Maintained accurate and up-to-date grade books, promptly completing learning assessments and final exam assessments to ensure timely and accurate reporting of student progress and grades.- Demonstrated flexibility in teaching style and work schedule to promote student success, accommodating diverse learning needs and fostering an inclusive learning environment.- Engaged students in the learning process through various activities, such as group discussions, debates, and interactive exercises, encouraging active participation and critical thinking.- Effectively managed 2 sections a semester of a classroom of 22 students, ensuring a positive and respectful learning environment where all students felt safe and supported.- Fostered an open and inclusive atmosphere, encouraging respectful dialogue, diverse perspectives, and active listening among students.

Mt. Sterling, Il

- Acted as a company representative at hiring events, promoting the company and attracting qualified candidates to join the organization.- Conducted phone interviews, reference checks, and exit surveys, ensuring thorough evaluation of candidates and gathering valuable feedback.- Scheduled in-person interviews, organized tours of the warehouse, and facilitated the completion of post-job offer physical exams (PJOPEs) to ensure candidates' suitability for employment.- Established and maintained Excel spreadsheets for research and tracking purposes, ensuring accurate and organized documentation of candidate information and recruitment activities.- Managed the online application system, efficiently processing online applications and maintaining pre-employment information in the system.- Facilitated the criminal background check process for new hires, ensuring compliance with company policies and legal requirements.- Responded to applicant phone calls and messages, providing information and guidance regarding the application process.- Collaborated with hiring managers to review applications for open positions, providing support and guidance throughout the hiring process.- Administered pre-employment testing to applicants as needed, ensuring fair and objective assessment of candidates' skills and qualifications.- Provided timely and appropriate follow-up to applicants, ensuring a positive candidate experience and effective communication throughout the recruitment process.

Mt. Sterling, Il

- Conducted extensive research on competitors in the area, analyzing their job descriptions, compensation structures, and benefits offerings to gather insights and benchmark against our organization.- Presented findings from the competitor research project, highlighting areas of improvement and making suggestions to enhance our organization's recruitment and retention strategies.- Researched federal and local grants available in the areas of all distribution centers, with a focus on creating a program that would enable the organization to receive funding to support individuals in obtaining their Commercial Driver's License (CDL) and subsequently driving for the company.- Developed a comprehensive program proposal outlining the eligibility criteria, application process, training curriculum, and partnership opportunities for the CDL sponsorship program.- Collaborated with cross-functional teams to gather relevant information and ensure alignment with company goals and regulatory requirements.- Assisted in the implementation and coordination of the CDL sponsorship program, including candidate screening, selection, and enrollment in training programs.- Supported the communication efforts to promote the CDL sponsorship program internally and externally, attracting potential candidates and generating interest in the program.- Assisted in monitoring program progress, tracking participant performance, and providing ongoing support and guidance to ensure successful completion of training and seamless transition to driver roles within the company.- Participated in team meetings, brainstorming sessions, and training programs to enhance knowledge of driver recruitment and develop essential HR skills.- Demonstrated a strong work ethic, attention to detail, and a proactive approach in completing assigned projects and tasks.

Macomb, Il

• Serving as key holder, responsible for opening and closing store• Greeted customers and established customers' needs• Maintained records related to sales• Organized racks and shelves to maintain the visual appeal of the store• Helped drive sales goals and achieve monthly quotas• Dedicated to continuously improving sales abilities and product knowledge• Set up and explained new membership contracts

Macomb, Il

- Earned management trust by serving as key holder, responsibly opening and closing store.- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.- Operated a POS system to itemize and complete an average of number customer purchases.- Communicated all store initiatives and promotions to customers to generate return business.- Asked open-ended questions to assess customer needs.- Multitasked while fulfilling multiple customers orders, answering phone calls and cashing out customers.

Taylorville, Il

- Demonstrated integrity and honesty while interacting with guests, team members and managers.- Strictly followed all cash, security, inventory and labor policies and procedures.- Reported to each shift on time and ready to work.- Supervised all shows by making sure rules were obeyed.- Performed all position responsibilities accurately and in a timely manner.- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.- Diligently restocked work stations and display cases.

Taylorville, Il

- Cross-trained and coordinated scheduling with team members to ensure seamless service.- Consistently provided friendly guest service and heartfelt hospitality.- Operated the drive-through window and sales register quickly and efficiently.- Provided optimum customer service taking orders and serving customer within 90 seconds.- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Master Of Arts - Ma, Communication, General

Bachelor’S Degree, Communication, Human Resources, Senior

Activities and Societies: - Communication Student Society - Society Human Resources Management - Conversation Partners Program - Stuff.