Lisa (Lahey) Hill Email & Phone Number

Delray Beach, FL, US

- Vetted, tested, and rolled out a robust Learning Management System (LMS) for an 800+ person sales force.-Revamped training process, reducing training period for 800+ associates from 90 to 7 days.-Introduced a weekly product training program via an LMS, resulting in an increase of associate product knowledge from 11% to 78% within a span of 6.

-Researched, tested, and onboarded new technology solutions to improve sales processes, streamline operations, and enhance efficiency.- Developed & deployed comprehensive training communication plan to team on new changes, ensuring smooth adoption and minimizing disruption to daily operations.-Collaborated with cross-functional teams to gather feedback and.

-Successfully managed multiple design teams completely remotely, leveraging effective communication and remote collaboration tools to ensure seamless coordination and project execution.-Created and implemented visual controls to provide transparency and visibility into team workflows, even in a remote work environment, resulting in improved coordination.

Quincy, Illinois

-Led the office to achieve significant financial improvement, increasing annual revenue from less than $800,000 to $1.2 million, exceeding targets and boosting overall profitability.-Implemented employee engagement strategies and performance improvement programs, resulting in a 80% reduction in turnover and improved team morale.-Developed and executed.

Quincy, IL

- Maintained and organized all administrative functions in the front office, ensuring smooth daily operations and a positive patient experience.- Answered phone calls promptly and courteously, addressing patient inquiries and scheduling appointments to meet their needs.- Proactively reached out to patients to ensure all their oral health needs were being.

Effingham, IL

- Provided exceptional support and administration to dentists and their dental teams, establishing strong client relationships and driving business growth.- Created and implemented initiatives to drive business and increase revenue for dental practices, such as targeted marketing campaigns, referral programs, and patient retention strategies.- Effectively.

Springfield, Illinois Area

- Engaged in a comprehensive dental management training program, gaining hands-on experience in every role within the dental office, including dental assistant, front office administrator, and office manager.- Acquired in-depth knowledge of all aspects of the dental business, from clinical procedures and patient care to financial management and operational.

- Taught Interpersonal Communication as a dual credit course to high school students, providing them with an opportunity to earn college credits while still in high school.- Introduced high school students to college expectations, guiding them in understanding the academic rigor, time management, and responsibility required in a college-level course..

Macomb, Illinois

- Developed engaging and informative lectures for an introductory public speaking course, aligning them with the course's learning objectives to facilitate student learning and skill development.- Designed and implemented unique activities and exercises aimed at achieving specific learning objectives, promoting student engagement and active participation.

Mt. Sterling, IL

- Acted as a company representative at hiring events, promoting the company and attracting qualified candidates to join the organization.- Conducted phone interviews, reference checks, and exit surveys, ensuring thorough evaluation of candidates and gathering valuable feedback.- Scheduled in-person interviews, organized tours of the warehouse, and.

Mt. Sterling, IL

- Conducted extensive research on competitors in the area, analyzing their job descriptions, compensation structures, and benefits offerings to gather insights and benchmark against our organization.- Presented findings from the competitor research project, highlighting areas of improvement and making suggestions to enhance our organization's recruitment.

Macomb, IL

• Serving as key holder, responsible for opening and closing store
• Greeted customers and established customers' needs
• Maintained records related to sales
• Organized racks and shelves to maintain the visual appeal of the store
• Helped drive sales goals and achieve monthly quotas
• Dedicated to continuously improving sales abilities and product knowledge

Macomb, IL

- Earned management trust by serving as key holder, responsibly opening and closing store.- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.- Recipient of multiple positive.

Taylorville, IL

- Demonstrated integrity and honesty while interacting with guests, team members and managers.- Strictly followed all cash, security, inventory and labor policies and procedures.- Reported to each shift on time and ready to work.- Supervised all shows by making sure rules were obeyed.- Performed all position responsibilities accurately and in a timely.

Taylorville, IL

- Cross-trained and coordinated scheduling with team members to ensure seamless service.- Consistently provided friendly guest service and heartfelt hospitality.- Operated the drive-through window and sales register quickly and efficiently.- Provided optimum customer service taking orders and serving customer within 90 seconds.- Prepared a variety of foods.

Master Of Arts - Ma, Communication, General

Bachelor’S Degree, Communication, Human Resources, Senior

Activities and Societies: - Communication Student Society - Society Human Resources Management - Conversation Partners Program - Stuff the.