Laila Plattner Email & Phone Number

Switzerland

Switzerland

Zurich, Switzerland

As a part of the Huawei team, I have significantly grown my knowledge of the tech industry whilst making an impact on the university and start-ups within the Swiss ecosystem. I pride myself on being dedicated to the effort for innovation in tech and plan to use my experiences, and my education to contribute to a more accessible technological community to empower start-ups and universities alike.

Lucerne, Switzerland

I worked part-time as a Front Office Manager at Grand Hotel Europe Lucerne which was an excellent opportunity to gain first-hand experience of the operational side of hospitality management which provided me with a deeper understanding of the daily running of the Front-of-house.

Lucerne Area, Switzerland

Dar-Es-Salaam, Tanzania

- Responsible for allocating staff their positions on the floor; scheduling rosters, registration of guests, as well as maintaining an inventory - Database management including record keeping, stocktaking, ordering goods, and ensuring that daily operations of the cafe are managed- Daily reporting of orders, invoicing and billing relevant guests or suppliers, budget and cash float management, balancing invoices and statements, and maintaining all records of relevant suppliers- Answered questions regarding cafe menu items and specials, and offered personal attentive treatment- Performed restaurant supervision duties which included overseeing stock takes, maintaining the hygiene and appearance of the cafe, promoting weekly new items on the dessert menu- Handled administrative tasks, taking and transferring phone calls, providing information, updating records, and answering caller inquiriesNotable AchievementPromoted a new weekly dessert; leading to an increase of sales by 10%

Lucerne Area, Switzerland

- Oversaw and coordinated arrivals, experiences, and departures of hotel guests - Collaborated with internal departments to ensure guest satisfaction by recommending and promoting tourist activities to guests - Responded to guest questions/needs, proactively anticipated their unstated ones, and followed up to ensure their requests have been met to their satisfaction- Ensured that the hotel rooms were ready and prepared to the best standard for incoming guests - Managed the food and beverage service to ensure excellent delivery to guests- Handled escalated or complex cases to ensure successful and prompt resolution- Analyzed guest feedback and shared ideas to continuously improve overall ratings

Zürich Area, Switzerland

My role as a Food & Beverage Intern was an excellent opportunity to work in a professional environment where I sharpened my guest relations and restaurant management skills whilst learning from leaders in the hospitality industry.

Dar Es Salaam, Tanzania

- Hosted and served specialty coffee to < 200 guests at international events- Provided prompt, attentive, and courteous service to every guest- Handled cash, credit, and debit card transactions, ensured charges were accurate and balanced the cash register- Assisted with the setup and break down of tables and other venue set up requirements at special functions and events, as well as working at the special functions and events, as and when required

Master Of Science - Msc, Business Administration - Major In Tourism

I thoroughly enjoyed my Masters in Business Administration degree majoring in Tourism. My dissertation topic focused on Destination image.

Bachelor Of Arts - Ba, International Hotel And Events Management, First Class Honours

Dissertation Topic: Strategic planning of music festivals. A case of: “Sauti za Busara” in Zanzibar, Tanzania.

Bachelor Of Arts - Ba, International Hotel And Events Management, First Class Honours

Dissertation Topic: Strategic planning of music festivals. A case of: “Sauti za Busara” in Zanzibar, Tanzania.