Computer Technician
CurrentDiagnosed and repaired hardware and software issues on HP, Lenovo, and Dell laptops. Replaced components as needed, including system boards, video cables, screens, and batteries. Managed ChromeOS device enrollment, performed QA checks, and imaged Windows devices to meet client specifications.Performed field repairs on student laptops at various Henrico County Public School locations. Used a ticketing system to create, update, and process repair requests. Provided direct technical assistance to students and staff. Top performing tech; recognized multiple times for high rate of completion and accuracy.