Lais Buzzo Email & Phone Number

United Kingdom

Analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on the service delivery and quality, according to agreed project specifications. Identify added value intelligence and insight gained through evaluating interactions highlighting actionable improvements in people, product, process and Customer outcomes for the Client.

London, England, United Kingdom

Purchaser in Healthcare, Laboratories, Telecommunications and IT for clients based in Africa and Middle East. Preparing bids for public sector tender, offers for private clients and bids for UN tenders, managing end-to-end shipping process, including shipping documents, processing purchase orders, generating and implementing money saving procedures. All through liaising with external agents, customers and suppliers.

London, England, United Kingdom

Purchaser of construction materials and services to designated sites, main contact between company, suppliers and clients, full support to clients and partners focused on improving their experience as well projects operations and processes in each site, price and agreements terms negotiation, stock control and orders placing. Manage, quote and place orders for Marketing, as well direct contact with agencies and company campaigns. Handle urgent and complicated escalations, engaging with difficult clients and Commercial Managers while consulting with Directors and searching for new suppliers/options. Direct and constant contact with clients and suppliers, running daily quotes, keeping detailed records of all on hire/off hire items, as well savings and profit margins, providing advice and support to Project Manager as well the client on required items (costs and specs) and working closely with the Accounts department making sure invoices, credit notes and Pos are correct.

London, England, United Kingdom

Sourcing/purchasing materials, ensuring optimum stock levels, placing orders in a timely matter, negotiate best prices and review cost pricing.

Provide support to Producer and Directors as well to the crew, fixing shooting locations for scenes, readings, looking for shooting locations, daily administrative activities, preparing meetings, hire/purchase of equipment and expenses management, bookings and planning events, travel arrangements (hotels, flights, visas, etc) for Productions.

Adsense and AdMob account and contract management for Europe, Latin America and Asian markets. It involved website and App performances and invoices management and ad's display analysis and support for improvements. I helped the team redesign its workflow and created a procedure checklist for ISO audit purposes increasing quality and time-process efficiency. Also created Adsense and AdMobs training manual for new hires, team members and others from related areas of the company.

I carried out activities related to Customer Relationship Management for analysis and resolution of customers claims such as new acquisitions, order cancellations, shipment, return of goods, inventory control, disputes and invoicing through SAP.

Global management of the Events including planning, organization, procurement and production of corporate, social, shows and fairs. Supervised the Operation/Technical Team (5 people). Public from 100 to 5000 people. Infrastructure management such as assets control, security, access, reception, etc. Direct contact with the hiring customer and business partners. Sales and customer support on open events. Direct contact and support to the artists, their managers and technical teams. Development of proposals, layout/event project, rules of procedures manuals and prospecting new customers. Managed traveling arrangements such as documentation, requirements (Visa, shots, etc), schedule, booking, payments, trips cost balances, etc.

The department carries out activities such as contract management, inventory control, payments, analysis and resolution of issues reported by customers in the United States. Planned and organized monthly events for the department from 300 to 1000 people.

Bachelor'S Degree, Tourism And Travel Services Management

Post-Graduate, Hospitality Administration/Management

Master Of Business Administration (Mba), Business Administration And Management, General

Actor, Theatre/Theater

Classes worked with text, body and voice. The first term culminated in a performance of monologues in front of your own class. Then.

Actor, Acting

Activities and Societies: Acting for Camera study with Improv and Meisner technique.