As the Community Support Lead, I am dedicated to fostering a collaborative environment that enhances our support team’s effectiveness by leading three main regions (MENA, DACH, and Nordics). My primary responsibilities include:•Collaboration with Internal Stakeholders: Work closely with various teams to ensure alignment on support strategies and initiatives, enhancing overall service delivery.•Manage and Maintain the Internal Support Tools: Oversee and maintain the internal… Show more As the Community Support Lead, I am dedicated to fostering a collaborative environment that enhances our support team’s effectiveness by leading three main regions (MENA, DACH, and Nordics). My primary responsibilities include:•Collaboration with Internal Stakeholders: Work closely with various teams to ensure alignment on support strategies and initiatives, enhancing overall service delivery.•Manage and Maintain the Internal Support Tools: Oversee and maintain the internal support tool, ensuring it meets the team’s needs and facilitates efficient workflows.•Guide and Support Junior Team Members: Mentor and support junior team members, helping them develop their skills and enhance their performance.•Ensure Productivity and Efficiency in Support Teams: Monitor team performance to ensure high levels of productivity and efficiency, implementing improvements as needed.•Manage Amounts of Incoming Conversations: Effectively manage the volume of incoming conversations, ensuring timely responses and resolution of customer inquiries.•Customer Engagement: Respond promptly to customer inquiries, delivering exceptional service and support to enhance customer satisfaction.I am passionate about driving success within my team and ensuring a seamless support experience for our community, by developing gamification systems and awarding methods to the team to enhance their abilities, besides creating a strong base and approving salaries for the 14 members I'm leading. Show less

I've been supporting the MENA Region as a Community Management and User Moderation at Jodel since January 2017.💡 Core Responsibilities:•Language Localization: Translated the Jodel application into Arabic, enhancing accessibility for Arabic-speaking users.•Content Development: Created a comprehensive Arabic macro base, including blogs and FAQs, to improve customer service, support experience, and customer satisfaction.•Customer Support Excellence: Successfully… Show more I've been supporting the MENA Region as a Community Management and User Moderation at Jodel since January 2017.💡 Core Responsibilities:•Language Localization: Translated the Jodel application into Arabic, enhancing accessibility for Arabic-speaking users.•Content Development: Created a comprehensive Arabic macro base, including blogs and FAQs, to improve customer service, support experience, and customer satisfaction.•Customer Support Excellence: Successfully resolved over 500,000+ tickets from the MENA region, ensuring users received the best possible experience with Jodel.•Feature Development Support: Contributed to the development of new features such as Jodel Plus, chat functionalities, and fast-track feature.💡 Technical Proficiency:•Customer Support Tools: Experienced with Zendesk and Intercom for customer support, sales, and communications.•Productivity and Collaboration Software: Proficient in Slack, Notion, Trello, Figma, Deel, Personio, Metabase, RevenueCat, Lokalise, and RubyLight, utilizing these tools to enhance communication and streamline workflows. 🟧Jodel is The world’s hyperlocal community that exists to let you instantly engage with the people around you and discover the hottest news, events, stories, and jokes in the community around you! Ask for local tips, and advice, or meet up with people in your area who share your interests.Jodel is for people who spend most of their time in the city and want to be able to stay with their communities even when leaving the city (e.g. University Students visiting their parents for a break).Jodel allows commuters and travelers to be active within their home community.Learn more about Jodel: https://jodel-app.com/ Show less

Responsible to lead and coordinate "The Youth Gender Innovation Agora Network" through creating regional strategies and work plans for youth mobilization in favor of men’s and boys’ caregiving and household responsibilities, and women’s economic empowerment, designing and rolling out surveys with youth and stakeholders, data analysis, organizing and facilitating online and offline workshops, and creating stories on youth. As main part of my work is developing a new regional youth-led… Show more Responsible to lead and coordinate "The Youth Gender Innovation Agora Network" through creating regional strategies and work plans for youth mobilization in favor of men’s and boys’ caregiving and household responsibilities, and women’s economic empowerment, designing and rolling out surveys with youth and stakeholders, data analysis, organizing and facilitating online and offline workshops, and creating stories on youth. As main part of my work is developing a new regional youth-led network for (2023-2025), by developing the program, the ToR for the new members, developing the online forms to select the new members, sharing experiences on best practices with youth, and developing a gamification rewarding systems to enhance the achivements of youth.In addition to supporting and promoting WeRise Gamification App, through creating expansion, marketing, business development, and enrollment strategies.*Youth Gender Innovation Agora Network: The UN Women Regional Office for Arab States (ROAS) established the Youth Gender Innovation Agora (GIA) in 2018 as a consultative forum and platform for regular dialogue with youth. GIA is constituted from eminent civil society professionals, young activists, and advocacy and social media influencers to support youth representatives to develop innovative gender equality solutions and engage with a broader range of stakeholders. The GIA members provide expertise on youth and gender issues, design innovative solutions and campaigns, encourage the mobilization of young people and facilitate the dissemination of information to networks and organizations around the region.-> For more information about Youth Gender Innovation Agora Network: https://arabstates.unwomen.org/en/what-we-do/youth-and-innovation/gender-innovation-agora-> For more information about WeRise Gamification App: https://arabstates.unwomen.org/en/stories/press-release/2022/07/werise-a-new-mobile-game-app-for-youth-to-promote-gender-equality-in-the-mena-region Show less

Working as an International Gamification Consultant for the UN Women Regional Office for the Arab States coordinating the expansion of the gamification WeRise mobile App in the MENA region especially in "Jordan, Tunisia, Morocco, Palestine, Lebanon and Egypt".My position focuses on developing the expanding strategy and business development of WeRise App in the MENA region, supporting the App development by working closely with the App developing firm, supporting the App related content… Show more Working as an International Gamification Consultant for the UN Women Regional Office for the Arab States coordinating the expansion of the gamification WeRise mobile App in the MENA region especially in "Jordan, Tunisia, Morocco, Palestine, Lebanon and Egypt".My position focuses on developing the expanding strategy and business development of WeRise App in the MENA region, supporting the App development by working closely with the App developing firm, supporting the App related content and features, creating teams in the MENA to support the expansion phase and content creation, enhancing the UX and UI of the App, building social media and marketing strategies, developing sustainability plans, and gamification strategies for the App and volunteers.I founded WeRise with UN Women Jordan and we partnered with Arabic HeForShe and the Netherland Embassy to support the creation of the first phase of the gamification App. After the great success of phase I the UN Women Regional Office for the Arab States decided to launch phase II of the App and expand it to the MENA region under the programme ‘Men and Women for Gender Equality’ -funded by Sweden-.Here I supported the development and expansion of WeRise by creating partnerships with youth-led movements and volunteers, creating marking strategies, organizing on-site high level launching event to announce the new phase of the App, and developing business and sustainability plans for phase II of WeRise.🎯 Now WeRise is available on iOS and Android in three main languages (Arabic, English, and French) with over 130 levels in the unlimited road-map, with different features (The calendar, avatar, debate and topics, play online, articles, and the gamification system).More details about WeRise 👉 https://www.laithabutaleb.com/blog/weriseapp Download the game on:-iOS: https://apps.apple.com/us/app/we-rise-un-women/id1546051083?l=es -Android: https://play.google.com/store/apps/details?id=com.maysalward.UN&hl=en&gl=US Show less

After 5 years of founding Arabic HeForShe in Jordan and supporting the development of the movement in the MENA region, I decided to give the lead to a new members to coordinate the movement.Now I'm working as a consultant with the current teams to support Gender, Youth and Expanding department in the movement, I support the development of the new campaigns, activities and partnerships by sharing my experience in the field, directing the teams and connecting them organization… Show more After 5 years of founding Arabic HeForShe in Jordan and supporting the development of the movement in the MENA region, I decided to give the lead to a new members to coordinate the movement.Now I'm working as a consultant with the current teams to support Gender, Youth and Expanding department in the movement, I support the development of the new campaigns, activities and partnerships by sharing my experience in the field, directing the teams and connecting them organization, stakeholders, partners, and activists to achieve the main goals of the movement. Show less

I founded Arabic HeForShe movement in the Middle East on October 2015 with a mission to inspire and advocate youth all over the Arab countries to stand on the right side of history by taking a bold action supporting the mission of planet 5050 by 2030.I worked on the movement as the coordinator and my main responsibilities included:- Managing a network of 500+ volunteers in Jordan.- Supporting the other branches of the movement in the MENA region, such as: HeForShe Oman and… Show more I founded Arabic HeForShe movement in the Middle East on October 2015 with a mission to inspire and advocate youth all over the Arab countries to stand on the right side of history by taking a bold action supporting the mission of planet 5050 by 2030.I worked on the movement as the coordinator and my main responsibilities included:- Managing a network of 500+ volunteers in Jordan.- Supporting the other branches of the movement in the MENA region, such as: HeForShe Oman and HeForShe Tunisia.- Networking and partnership with different embassies, organizations, and companies.- Designing 100+ projects and activities aim to advocate and empower youth.- Educate the peers by giving online and offline workshops on different topics, such as: Gender Equality, GBV, Reproductive Health, SGDs, Improvising Theater for Peer Education, Debate and Public Speaking, Sexual Awareness, ...My achievements during my coordination period included:- Advocating with the team more than 40,000 youth by signing a pledged for gender equality.- Putting Jordan on the worldwide map on HeForShe.org as the first country in the MENA region to take action supporting gender equality.- Coordinating 100+ national and international activities and projection.- Representing the MENA region in USA and Mexico as a youth activist for gender equality.- Giving training courses with the team for more than 10,000 youth in different countries and cities, such as: Jordan, Mexico, U.S.A., Kosovo, Malta.HeForShe it's a Global Solidarity Movement for Gender Equality, that launched by the UN Women to achieve gender equality.Join the conversation now: http://www.heforshe.org/en Show less

I started working on WARAGAMI since I was a university student and registered the company officially in Jordan on September 2016. I served the company as a full-time CEO and my responsibilities included:- Managing the investments and donations.- Networking with the partners, companies, embassies, NGOs, public and private sectors.- Designing and developing Edutainment gamification products. - Managing the production lines for all WARAGAMI products.- Creating original content… Show more I started working on WARAGAMI since I was a university student and registered the company officially in Jordan on September 2016. I served the company as a full-time CEO and my responsibilities included:- Managing the investments and donations.- Networking with the partners, companies, embassies, NGOs, public and private sectors.- Designing and developing Edutainment gamification products. - Managing the production lines for all WARAGAMI products.- Creating original content and supervising the guidebooks and tutorial videos creation.- Developing strategies to connect the DIY kits and products with technology.During my period of service I designed 15+ high quality products, created partnerships with 25+ high level and quality partners and embassies, trained 10,000+ beneficiaries in Jordan, Malta, U.S.A., Mexico, Kosovo, and Spain, successfully managed and closed 50+ deals and projects.WARAGAMI is the first company in the Middle East that is specialized in paper art “Origami & Quilling” by offering edutainment kits and toys with all the necessary tools, materials, and bilingual guidebooks for different ages and levels.The word WARAGAMI is inspired by the Arabic word “WARAG” and the Japanese word “GAMI” which means paper.WARAGAMI is a great way to develop the user’s creativity, patience, imaginations, concentration, and motor skills.Learn more: www.waragami.com Show less

All Community it’s a registered Non-profit company/ L.L.C in Jordan, the company aims to:• Partnership with the national and international organizations for the exchange programs.• Empower women and young leaders in the field of the sustainability development.• Support the mission of planet 5050 by 2030.• Enhance and develop the youth soft skills, through the interactive training methods and peer education.• Training and qualifying the less fortunate girls to involve them in… Show more All Community it’s a registered Non-profit company/ L.L.C in Jordan, the company aims to:• Partnership with the national and international organizations for the exchange programs.• Empower women and young leaders in the field of the sustainability development.• Support the mission of planet 5050 by 2030.• Enhance and develop the youth soft skills, through the interactive training methods and peer education.• Training and qualifying the less fortunate girls to involve them in the community.• Qualifying the students and the university graduated students to make them able to go to the labor market.Learn more about All Community: www.All-Community.org | Community.Jordan@gmail.com Show less

We've created the first interactive "paper art" crafts course on Edraak.Learn how to paper art with more than 50k+ learners all over the world in 3 main levels, beginners, intermediate, and advanced level.Free course in Arabic, but people with other languages will be able easily to follow the instructions.Share your artworks using #WaraGamer.www.waragami.com

To create a thriving Jordanian youth generation protected against risky behaviors of addiction.*Main objectives:-Prevent use of drugs (as well as tobacco) through raising awareness and educating children and youth about the harms of such risky behaviors.-Build adolescents and children capacity in social and life skills and engage them in productive activities. The initiative targets students in different grades through programs that are age sensitive, where a number… Show more To create a thriving Jordanian youth generation protected against risky behaviors of addiction.*Main objectives:-Prevent use of drugs (as well as tobacco) through raising awareness and educating children and youth about the harms of such risky behaviors.-Build adolescents and children capacity in social and life skills and engage them in productive activities. The initiative targets students in different grades through programs that are age sensitive, where a number of extracurricular activities are designed for 4th-6th graders, a series of interactive, skill based workshops target 7th-9th graders and a peer to peer education program will run for those aged 15 years and above through relevant NGOs and youth centers.Moreover, the initiative is built on the Train of Trainer (ToT) model, whereby teachers and counselors in schools will be trained by experts to deliver the programs to their students in schools. The initiative will focus on enhancing awareness of parents regarding drugs, sharpen their mentoring skills enhance their ability to realize symptoms of drugs use, and learn how to intervene, and support their children’s resilience.The Crown Prince Foundation initiative is managed by the Royal Health Awareness Society in cooperation with Ministry of Education, Ministry of Youth, Anti Narcotics Department, National Addicts Rehabilitation Center of the Ministry of Health, Mentor Arabia and relevant foundations and NGOs.Learn more: http://www.alhussein.jo/en/initiatives/generations-protected Show less