Amis Expressions is a company that keeps memories alive with personalized apparel and much more. We help businesses grow awareness with left chest logo on polos and T-shirts and much more. We all make personalized apparel for corporate marketing events.

The Customer Advocate and Escalations Manager is a member of the Customer Operations Team at Zumper, which leads and handles customer contacts resulting from product, services, account management, customer experience, adoption, and renewal-related topics. This team brings strategy, structure, executive attention, and additional internal resources to customer challenges that would otherwise result in a high level of customer dissatisfaction. I handle and work towards resolution of high-touch customer critical issues, analyzing escalation trends, and reporting back to leadership on the drivers of customer dissatisfaction. My role is to take charge in high-stress situations and give direction to both customer personnel and to Zumper engineers to drive expeditious resolution of incidents.

Managed the Escalation process for AARP Social Media(Facebook, Twitter, AARP Blog etc), Chat, Emails, Phone communications

I specialize in helping my partners with excellent customer experience with the evolving trends in technology/telecommunications in the DMV area. Get into the Cloud with our one of a kind phone system and user interface, virtual meetings, chat, presence, contact center services, online fax, etc. Ask us how we've helped other businesses optimize their spend, improve collaboration, productivity, security, mobility and ensure business continuity so you can always be reached by your customers.

RedHat Account Management SLEDManage a strong partnership relationship with weekly meetingsManage Central/West coast RenewalsProspect new business within my territory Arrange calls/meetings with RedHat and our inside specialist to support new projectsManage the full sale cycleWork internally with contracting, billing, and marketing team to maintain productivityReached quarterly goalsResponsible for supporting Software AG, BMC Software and AlienVault renewals and new license in the government and public sectors. Work directly with partners to maintain a genuine relationship and grow within my territory. Promoted to the REDHAT teamBuild and maintain customer relationshipsExcellent note taker into all accountsPromote SalesMaintain RenewalsDeliver demos with partners and qualified customersWeekly forecast

Manage growth and retention of over 250 Corporate accounts• Cultivate product knowledge of over 1,400 manufacturers• Manage extensive training to stay abreast of all trends affecting IT department decisions in building infrastructure to fit modern business requirements• Discover and construct IT solutions that solve customer’s key pain points, meeting or exceeding goals from both a fiscal and technical perspective• Develop and nurture net new accounts• Managed Multiple Fortune 100 Accounts - Build strong partnership relationships to support projects - Schedule calls to learn and grown book of business - Attend Networking events in the DMV area - Deliver weekly reports on forecasting, opportunities, project management status Exceeded quarterly goals