Hey there! My name is LaKendra, and I thrive on challenges! For example, I have streamlined technology implementations for e-learning based platforms. I have also led change management initiatives to assist educators transitioning from in-person learning to virtual learning platforms. I love to fix what’s broken, improve what isn’t, and over-achieve goals. Key elements I bring to the table include: • Championing and supporting organization through the first-ever implementation of Positive Behavior Intervention and Supports. • Strategic planning to transition from an in-person learning to a virtual learning platform resulting in 100% implementation in 2 months. • Researched new innovations in learning design and provided synchronous and asynchronous instruction to adult learners and created curriculum and educational materials.I am self-driven and disciplined. I’ve built effective relationships with internal and external stakeholders. I started my career as School Counselor and looking to transition the skills I’ve learned to Customer Success. My Expertise:• Implementation • Communication • Marketing • Customer Success • Change ManagementI’m open to having conversations and exchanging ideas regarding Customer Success positions. You can connect with me on LinkedIn or contact me at lsm1913@ymail.com.