Telecommunications, Contact Center, Customer Experience and ICT professional with 25+ years of experience gained from industry leaders such as Siemens, Avaya, Genesys, Telekom Malaysia, Time Telekom, Maxis, Oracle (Contact Center Anywhere) Ericsson, Mitel, Extreme Networks and British Petroleum. C-Level Influencer covering Business Development, Vendor/Principal Relationship (with experience and contacts with most of the industry players) Partner Enablement, Go to Market Strategy, Operations, Technology Transformation, Technology Adoption and operation strategy for Contact Center, Customer Experience, Business Processes and Advisory experience.Have worked in a Regional Channel Management role and Partner Management/Enablement namely in Malaysia, Singapore, Indonesia, Thailand, Vietnam, Philippines, Brunei and Cambodia on developing business partner relationships for the Oracle Contact Center Anywhere solutions with CallTime Australia . Experienced in solutions such as Omnichannel Contact Center Solutions, AI Chatbots, Contact Center Operations, Contact Center Training, Agent Scoring, Evaluation, Reports, Customer Relationship Management Solutions (CRM), Network Infrastructure, SIP Telephony, SIP gateways, Data Center Solutions (DC and DR), Healthcare Information Solutions, CRM Solutions, Networking, Network Security, Virtual Server (VMware, Nutanix & Sangfor), ERP Solutions, Enterprise Service Bus Solutions and many more over the years.Experienced over many verticals such as Transportation (Freight, Airlines, Logistics), Hospitality, Health, Financial (Banking and Digital Banks), Services Industry, Government, Defense, Government Linked, Facilities Management, Manufacturing and many more. Seasoned leadership with experience in sales of Enterprise products & services by building solid regional distributors, sales channels and resellers across the Asia Region and working directly with Large Enterprise accounts. This includes establishing profit centers and nurturing collaborative relationship with CXO’s of Channel Partners and Enterprise customers regionally. A result-oriented, target focused hands-on individual, with strong interpersonal, presentation skills, communication skills and management style that emphasizes on lead by example, collective management and perform as a team player, leveraging on creativity and diversity whilst empowering the people around me.
Listed skills include Solution Selling, Presentation Skills, Consulting, Channel, and 75 others.