JTAC/CFTSWorked on technical issues for M Series, T series , MX Series & PTX Series Juniper Routers.Ability to narrow down complex issues to specific software or hardware component and zero in on root cause.Successfully provided & providing technical leadership on multiple complex customer issues on RSVP, MPLS VPNs, multicast VPNs, PFE forwarding issues, kernel issues.Provided remarkable customer experience on critical outages and drive the outage situation to resolution with effective short-term and long-term fixes.Provided technical guidance and debugging ideas to team members.Delivered technology and new product architecture trainings.Worked as a escalation engineer on critical cases.

Juniper PDT/SystestLayer3 functional testing and scripting of new features in JUNOS. Significant among those are: Early testing of next-generation MVPN, System testing of Next-Gen MVPN , HA features testing like NSR, GRES, ISSUAnalyzed customer escalations in generic IPv4/v6 multicast, Rosen MVPNs. Based on the analysis wrote test plans for the above areas to incorporate the gaps in the existing test coverage. The test approach document for the above was adopted as a generic model template test plan for systest transformation gaps.Worked on RSVP new release line items.

• Worked on BT’s LAB network in design and POC testing. • Design and POC testing of BT Next generation networks.

• Worked on BT’s LAB network in design and POC testing.• Design and POC testing of BT Next generation networks.

• To perform root cause analysis of production related issues.• Troubleshooting in Nortel Passport and CISCO routers.

• Validating network designs.• Troubleshooting network issues.