My core roles and responsibility:- Central Coordinator for lateral joiners(Pan India).- Design and Channelize creating training programs & awareness for seamless adaption into the new work environment and culture. - I anchor end to end onboarding event and also create new ideas to enhance the experience quotient.- Actively involved in employee relationship & handling grievances.- Manage Internal stakeholders & vendors.

•Monitoring calls to quality check and compliance adherence •Conducting cross quality checks in the team to check Accuracy of the QAs.•Conduct presentations and Quick Studies across the teams.•Conducted Cross Queues Training between the Operations and Support department