Lesley Lampen Email & Phone Number

• Lead and manage a team of data engineers focus on development in Snowflake, Amazon Web Services (AWS), dbt, Airflow, and Azure• Streamlined process for weekly reports out to leadership• Active involvement in SAFe (multiple trains and cars)• Manage a budget monthly to ensure the team stays under targets for both capital and operational spend• Develop team members via professional development conversations

• Leading a collaborative effort across multiple departments to save the organization over 3,000 hours of manual work effort by automating multiple data sources and report development using Alteryx and In-Design• Deployed multiple Tableau Dashboards for the Sales team to utilize for self-service reporting• Guided team to develop standard reporting in Mede Analytics to decrease the number of ad-hoc requests• Acted as Product Manager and Epic Owner in the organization’s SAFe team• Grew team from six analysts to eight analysts to support the organization’s need for employer group reporting and analytics• Implemented a standardized extract for our employer groups to empower them to actively manage their own data

Greater Grand Rapids, Michigan Area

Responsibilities • Oversee Agile Methodology for rapid analytical output; act as Portfolio Manager for the department by overseeing all major projects• Key contributor to an integration workgroup with key executive leadership across the Spectrum Health System• Transform strategic vision/concept into pragmatic roadmaps and solutions• Partner with cross functional teams to develop a streamlined approach for executing on multiple projects with competing deadlines• Consult with key business partners to capture data/analytical needs and advise on technology solutions• Build and leverage strong system-wide relationships to ensure strategic alignment• Ongoing investment in a collaborative, safe, and high functioning team of Data Scientists and Project ManagersKey Accomplishments• Developed first Analytics department Project Management Office• Care Management Payer Contracts: Oversaw CM Capacity Analysis focused on right-sizing CM staffing against risk adjusted panels to streamline workflow, focus interventions, and ultimately optimize performance in payer contracts• Implemented risk stratification and targeting strategy for high risk patients to decrease inappropriate utilization/cost and improve health outcomes. Reduced manual effort by 440 hours annually• Partnered with Quality Improvement to develop leading metrics to improve Readmission and Sepsis Mortality rates• Oversaw the SAP Business Objects Upgrade and Epic Upgrades through fruition• Developed strategy for self-service analytics through a series of dashboards and operational reports, saving approximately 1,500 hours of work annually• Collaborated with a multidisciplinary team to create and roll-out the Epic Clarity Referrals Universe• Created the standard report template for Spectrum Health’s EMR utilized by various reporting teams across the organization

Greater Grand Rapids, Michigan Area

Responsibilities• Manage a team of five analysts to support strategic initiatives • Develop reports and dashboards for senior executives• Manage various system level projects such as Five Year Planning, Hospital Profile Book, the Priority Health Value Study, and the Travel Study• Establish various methodologies for reporting purposes to deliver effective information to senior executives and physicians throughout the organizationKey Accomplishments• Author of the Market Predictive Report that forecasts out inpatient market share, volumes, and competitor information with a 99% accuracy level for Spectrum Health’s senior executives• Create and utilize a model for the Five Year Planning Process

Greater Grand Rapids, Michigan Area

Responsibilities• Supervised and lead by example in the completion of the Hospital Profile Book• Key contributor to the Market Predictive Report and PowerPoint presentation given to senior executives throughout the system• Administered multiple external surveys and directed individuals to ensure the information reported is accurate and on time• Perform analyses for the executive team at Spectrum Health United and Kelsey Hospitals• Managed the Travel Study, Staff Perception Studies, and Community Perception Studies• Developed relationships with various survey vendors to improve the services and products offered to Spectrum Health• Collaborated with executives, physicians, clinical managers and others about surveys and research findingsKey Accomplishments• Recommendation from the Travel Study was used to develop the Lakewood Pavilion in Holland to consolidate the Spectrum Health Medical Group physician practices• Developed first ever Press Ganey Patient Satisfaction Dashboards for Kelsey, United, and Reed City Hospitals• Coordinated system-wide recommendation to purchase Gallup, a new staff satisfaction vendor allowing the organization to obtain stream-lined reporting and national benchmarking – a first for Spectrum Health

Responsibilities• Responsible for interviewing, hiring and training employees• Fostered a sales culture to maintain the highest level of customer service on a daily basis• Effectively managed sales and profitability of assigned departments• Actively maintained and managed a team approach to achieve the tasks at hand• Stayed in control and focused on tight deadlines when faced with numerous and varying interruptions• Implemented sales strategies and ensure the company met revenue and profit objectives• Marketed to decision-makers within accounts and scheduled face-to-face contact with prospective buyers• Developed new business primarily through self-marketing, in-person contacts, phone follow-up, and presentationsKey Accomplishments• Store held #1 spot in the district for add-on sales generating a higher than average profit margin• Customer satisfaction scores were #1 in the district/region for 6 months in a row