Lalitha Mohan Email & Phone Number

Singapore

• Take blood pressure, temperature, and pulse of all patients.• Check the personal information of all patients Conducts preliminary health assessments of individuals to determine if they exhibit any symptoms or risk factors for certain health conditions.* Conduct health screenings such as near vision, far vision, weight, height, body fat, ECG, Spirometry-Lung functionTest, Tonometry, Blood Glucose Test, and Hearing tests, perform basic diagnostic procedures, administer questionnaires or interviews, and record findings in medical charts or databases.•Responsibilities include answering phones, taking messages from patients, and sending mail of health screening reports to patients, and companies.•Perform Posting of health screening report.• Other tasks include filling, updating patient assessment results in the system, and booking appointments for scanning.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

* Maintain relationships with existing vendors, while simultaneously developing relationships with new vendors in all areas served by foodpanda.• Selecting vendors, negotiating contracts, controlling costs, reducing vendor-related risks, and ensuring service delivery.• Interact with the vendor through a telephone conversation• Offer vendor information about vendor's inquiries regarding their outlets.• Receive calls from the vendors and answer questions about live orders, invoices, payment, and cancellations of the orders, receivecomplaints, and proceed with troubleshooting is necessary.• Handle Vendor, customer's, and rider's complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Follow communication procedures, guidelines, and policies• Take the extra mile to engage Vendors and customers.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Handling incoming calls and inquiries from customers, riders, and vendors with a demonstration of excellent customer service skills to meet and exceed customers' needs.• Resolve customer, Vendor, and Rider's queries efficiently and escalate problems promptly.• Ensure necessary and appropriate follow-up actions are taken.• Employed knowledge of the latest company policies, escalating critical issues, and monitoring queries in line with best practices.• Addressed technical difficulties by quickly identifying and troubleshooting vendors' and riders' issues to achieve timely first-time resolution.• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.• Resolved customer queries over the phone and by email. Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests