Lalitha S Email and Phone Number

Collaborate with clients and team members to understand requirements.Create elegant solutions using ServiceNow, focusing on configuration and customization.Implement coding and design best practices following ServiceNow standards.Maintain configuration documentation.Analyze technical requirements and propose solutions.

Develop, troubleshoot, and enhance baseline and custom applications.Configure flows or workflows within ServiceNow.Integrate ServiceNow with third-party tools using REST APIs and SOAP web services.Set up reporting and dashboards.Automate processes to enhance end-user experience.

Configure and maintain the ServiceNow environment, including user access (users and groups).Basic configurations in table, list, form, field creation, UI actions, Notifications, ACL, SLA, Dashboards and Reports.Deploy new functionalities and system changes.Collaborate with ITSM team members, internal stakeholders, and external vendors.Analyze the current environment and identify opportunities for automation.

Developed responsive and user-friendly interfaces using HTML, CSS, and JavaScript.Ensured cross-browser compatibility and optimized performance.Debugged issues related to UI/UX and functionality.Created a dynamic landing page using HTML5 and CSS3.Implemented interactive features using JavaScript, enhancing user engagement.