Lalitha S Email and Phone Number

Service delivery lead for demand forecasting project for a telecom provider – the forecasts generated are used incapacity planning & financial planning in multiple LOBs• Identification of areas for process automation, innovation andimplementation of good practices based on user/stakeholder inputs• Design visualization for effective story telling and communication ofinsights• New project scoping : Solution design, project planning and technicalstaffing•MachineOps : Development and Deployment. User stories definition•Machine Learning: ARIMA, ETS, VAR, FBprophet, EDA, data normalisation, kmeans, Azure QnaMaker,Logistic regression , CART, CHAID

-Provide reporting and analytics services for Service Assurance team-Interact with leads to understand business requirements -Ideate, develop and implement data standardization, integration and provide implementable analytical solutions. -Facilitate in create visually compelling and actionable interactive reports and dashboards using -Tableau -Automation of dashboards created on a daily basis for service assurance-Areas worked on Root cause analysis, identification of most noise creating devices, provide required data input to drive remediation for the devices. -Also worked on building a model to predict resource planning for various quesService Desk Analytics-Provide detailed analytics around Service Desk to uncover key trends and significant drivers in order to enable Service Desk operations to optimize Cost to Serve & Improve Customer Experience -Deep Dive Analytics to understand the key drivers of Call Volume, Repeat Call, FCR,CSAT-Leverage Analytics to Identify differentiating profiles of FCR vs. Non FCR Incidents, allowing for deep root cause & preemptive action to improve FCR rates using CHAID-Use advanced Analytics to predict NPS score (Detractor/Promoter/Passive) for current/open Service Requests Will allow to proactively identify customers at risk of developing negative customer experience.

• Execute and Manage end-to-end Qualitative and Quantitative Research Projects (US and Indian Clients)• Types of projects executed include analytics and research for Strategic support, Market assessment, Market sizing and ,Pricing ,Innovation/New Product Development, Customer Targeting and Communication Development,• Implement Conjoint Analysis, Segmentation Analysis & Cluster Analysis techniques and formulate relevant insights and strategies• Analyze and present relevant conclusions/recommendations to clients for both Qualitative and Quantitative data ( US and Indian Clients)• Manage expectations and day to day interactions with clients and sponsors. Collaborate with vendors involved with the project • Research and corroborate information of prospective clients and present a proposal design to senior management and team members