Lalitkumar Solanki Email & Phone Number

Goa, India

concierge and transport

planning for efficiency in Arrival and departure and shuttle for 300 room.Organize transportation activities, orchestrating transportation movements, and arranging for services as necessary.Coordinate and track movement cars. Resolve any arising problems or complaints.Execute logistics plan to move Guest to reach destinations on schedule.Review Car rates and other transportation costs to keep working costs low.Maintains quality throughout the transportation processes.Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate.Make reservations at local establishments upon request of the guest.Prepare and display beverage and snack options for guests in the lobby.Assist with the organization of on-site events, such as weddings and corporate retreats.Develop network of contacts, service providers and businesses within their communities to serve guests.Manage guest/customer complaints.Respond to customer inquiries and refer clients to the appropriate channelsArranging special services.Arranging transportation and excursions for entire group. Strategically plan and manage, transportation and Guest services

Goa

• Answering Guest queries & Complaints, Coordinate with other dept.• Updating of Guest Registration Card• Enrollments of loyalty program.• Ensure that customers are offered high quality services and a high quality service • Ensure that the brand standards are applied.• Making of C-Form (Form 16)• Guest Escorting• Group Pre-check in Activities • Maintain positive guest relations as per brand standards.• Generate new business for the hotel being aware of selling all services • Handling difficult situation, in appropriate manner and according to standard.• Answer the calls in standard manner, action the mails and faxes to confirm reservation.• Handles all messages, mails and packages for the guest, and staff ensuring they are delivered at appropriate time in a professional manner.• To handle concierge related calls & queries• Daily reports• To co-ordinate with internal department for guest & departmental related queries.• Organizing and managing daily operation• Promoting the development of positive and strong relationships.• Ensuring that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner.• Inspecting and maintaining overall cleanliness and appearance of the Concierge desk, and lobby area, lighting, and music.• Respond to guest requests for special arrangements or services.• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.• Arranging and managing guest’s airport pickup and drop.• Anticipate guests’ needs, respond promptly and acknowledge all guests.• Maintain positive guest relations at all times.

Panjim Goa

Net cafe

North Goa, Goa, India

Front Office

Panjim, Goa

Trained in Front Office and Food and Beverage at Vivanta by Taj for 2 Months

Panjim Goa

Trained in Front Office and Housekeeping at Grand Hyatt Goa for 2 Months

Integrated Master'S Of Business Administration (Imba), Hospitality, Travel And Tourism

I had opportunity to join course Integrated MBA offered by Goa University in year 2013. I have completed my MBA IN HOSPITALITY,TRAVEL.

12Th Passed, Commerce

study in 12th commerce

10Th Passed, Basic Study

BASIC SCHOOLING