Lauren Alverson Email & Phone Number

Austin, Texas Metropolitan Area

-Worked with the Professional Services team to manage between 15 - 20 simultaneous integrations.Completely revitalized the Post Sales workspaces using multiple platforms. Including the following optimizations: - Reworked existing project plans to be cleaner and more efficient, and templated milestones and tasks based on different types of engagements..

Austin, Texas Metropolitan Area

- Guided enterprise level customers through implementations while abiding by scope and budget.- Customized and created project plans, while also remaining agile and adapting to needs and discoveries throughout the life of the implementation. - Developed and assisted with internal processes to streamline workflows.

Austin, Texas Metropolitan Area

Working with new initiatives for UC platforms with the Technology and Innovation department. Ensuring successful relationships between Customer, Integrator, and Vendors

Austin, Texas Metropolitan Area

- First coordinator for the new Advanced Services department established at Whitlock.- Responsible for process development and workflow creation for new company initiatives and programs.- Responsible for department financials and metrics of parts & labor sales via reporting in ERP system (Netsuite).- Led bi-weekly agile meetings with internal teams and.

Austin, TX

- Responsible for collecting and analyzing data from project managers for financial reporting and branch forecasting. This data helped to influence branch profitability by determining how we invoiced individual projects internally.- Collaborated with colleagues on best practices, continuous improvement, and built customized reports for management..

Austin, Texas Metropolitan Area

- Managed inventory (up to 10 million in equipment stock)- Responsible for shipping and receiving.- Completed checkouts with installation teams for projects- Purchased warehouse equipment and packing materials- Managed vendor relationships for uniforms and miscellaneous stock

- Ordered and tracked equipment for project deployment. - Audited projects and corrected discrepancies. - Assisted with quotes to customers and obtained discounted pricing to increase profit margin. - Processed customer invoicing and branch revenue based on project completion.

Houston, Texas, United States

- Deployed service technicians to customer sites based on technician schedules and customer availability. - Maintained a maximum of 2-hour response times to all customer communications. - Trained and Mentored other Service Coordinators and Administrators. - Quoted repairs and parts to customers and invoices upon completion. - Procured equipment and.

Houston, Texas, United States

- Assisted Regional Service coordinators- Completed equipment tracking and advised coordinators and technicians on delays- Created quotes for parts and repairs

Katy, TX

- Completed MLS input for listings- Hosted and Ran Open Houses- Created customer searches for buyers agents- Took customers on showings - Managed Agents schedule and communications- Created Marketing materials and maintained databases

Houston, TX

- Handled sign ups for classes- Answered phones - Balanced financials and handled bank deposits daily- Assisted with events and planning

Education record

Education record