Lam Houssam Email & Phone Number

Hello, I am a customer support specialist and content moderator with over 5 years of experience in different domains.In my previous jobs I had the following duties:Customer Support (Chat) (2 years experience):- Responding to user’s inquiries via Android Broadcaster.- Ensuring SLA is not violated.- Escalating Bug reports.Customer Support (emails & tickets) (8 months experience):- Responding to tickets via Salesforce and helping customers via admin tools.- Escalating tickets that need higher attention to the managers' queues.- Making sure SLA of Arabic tickets is not violated.- Handling allocation of a certain level.- Providing translations into Arabic when needed.- Contributing to the expansion of the client's knowledge base.- Proofreading the Arabic translations for the client.Customer Support (phone calls) (6 months experience):- Making outbound calls for verification after orders are made.- Making outbound calls to follow up with a customer concerning an abandoned item.- Handled buyers from the Middle East and North AfricaModeration and Curation (16 months):- Moderation of texts published by users- Removing inappropriate posts- Highlighting good content to be showed on top in the users’ feed section.- Creating categories for Arabic language (art, religion…), classifying posts into their respective category.- Checking flagged messages and reporting users.- Providing periodical detailed reports about the content moderated.Translation and subtitling (5 years):- Translation of all sorts of documents- Subtitling and creating captions for videosThank you for viewing my profile and thank your for your interest!

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  Université Sidi Mohammed Ben Abdellah-Fès

  English Studies (Linguistics)