Aaron Warner Email & Phone Number

Moderate chats and view reports and respond to them accordingly to the guidelines in place. Having a keen eye looking for chat messages trying to bypass filter guidelines and acting on them accordingly. Report “Terms of Service” issues to the proper people or business. Responded to user’s questions or concerns through chat messages. Content moderation with removing messages according to guidelines. Beta Test future games being developed by Video Game studios and give feedback on what was wrong and what could be improved with the game. Zendesk experience with customer support, and troubleshooting account issue. Provide phone and email support for customer account issues and unable to find purchased event tickets or receipts.

Solder wires to Panel Boards and GPIOs while using a microscope and soldering iron with proper tips to make the connections and proper solder joints. Replace and fix solder joints. Find shorts, opens, and missing wires that were not making the proper connections to the boards or gpio and fix the issue.

Select product from warehouse shelving to fulfill customer orders by maneuvering around the warehouse using a P.I.T forklift to reach higher shelving.

Greet and assisted customers with finding the right packaging for their shipping needs, and assisted with selling stamps. Scanned prelabeled packages taken from customers over the counter. Assisted with customer concerns about mail that came in-person or phone calls as well. Scanned packages in with handheld scanner or with the pass system in the morning and sorted packages to the carriers for delivery in the morning, as well as letters, flats, and accountable mail.

Installed Philips Medical equipment for hospitals and clinics while traveling the United States to perform the job duties required.

Responsible for the management and upkeep of over 200 computers. Troubleshoot software and hardware issues on these computers to include Microsoft (MS) Office, Internet Explorer (IE), Laptops/Desktops, printers, etc. Installed/Re-Installed software and drivers on Battalion computers. Conducted Remote Desktop sessions to install software, printers, and troubleshoot errors with software for users in other remote sites. Escalated issues that could not be resolved on location to the Fort Carson Network Enterprise Center Helpdesk by completing and submitting a BMC Remedy ticket. Maintained updates and changes to the Battalion SharePoint site and updated and enforced user's rights to view and make modifications to specific aspects of the SharePoint. Supported Battalion with becoming 100 percent on migration of computer operation system from Microsoft Windows XP to Microsoft Vista Enterprise, and also with 100 percent migration from MS Vista Enterprise to MS 7 Enterprise. Supported over 500 personnel and over 200 computers within the 759 Military Police Battalion

Conducted technical troubleshooting within an enterprise environment, including troubleshooting software issues with MS Office, IE, etc. at a Tier 1 and Tier-2 level. Conducted remote desktop sessions to troubleshoot and install software, and printers. Tracked priority 1 issues, with responsibility to troubleshoot and resolve issues in a timely matter and document in work log. Escalate issues (if appropriate), resolution and closure of trouble tickets. Assisted users with locked out accounts. Received and resolved over 30 calls/tickets daily involving computer, software, network, etc. issues.