Laura Madsen Email & Phone Number

Carmichael, Ca, Us

Sacramento, California

Tier 2-3 Help DeskInstall, Remove, Setup and/or Configure serversAdministration of Mitel Portal including the programming of new phones and extensions.Administration of JIRA server including Crowd serverAdministration of SharePoint 2016Administration of Meraki Networking DevicesAdministration of ShareFileAdministration of VoceraAdministration of Skype for BusinessAdministration of Exchange 365Administration of Code-Two email signature softwareActive Directory and Network AdministrationHandle New Hire Onboarding IT trainingSetup/Configure new computer systems to the baseline setupBackup EPIC Site SpecialistCreation of Systems and Printers in EPIC Ochin Webtools, Creation of OT Groups within EPICManage Adobe user licensesAssist users with WASP Inventory Control and Asset Management software

Woodland, Ca

- Designed, implemented, and maintain corporate network to bring it up to PCI compliance.- Administrator of WatchGuard security appliances and corporate network security.- Administrator for all Network, Email, and system accounts.- SharePoint Administrator.- Backup Administrator.- Handles all levels of Help Desk Support calls.- Assist with Distribution Center efficiency analysis.

El Segundo, Ca

- Identify and report mismatches in strings/text.- Provide the correct translation, and where applicable fix directly via text database.- Provide context for foreign language defects.- Identify defects, follow test plans, and verify fixes.- Enter clear and concise bugs into bug tracking database.- Test fixes for programmers and designers.- Reproduce issues for programmers and designers.

Newport Beach, Ca

Wrote and executed all test cases and plans for E22 Alloy to verify functionality across multiple browsers and operating systems.Wrote and execute all test cases and plans for E22 Alloy to verify client functionality and performance.Worked closely with the Development team in tracking down and resolving key issues.Researched Support Issues and determined level of support.Managed JIRA database.

Burbank, Ca

Maintaining Bugzilla system to track issues and verify fixes.- Wrote and executed test cases and test plans for iPhone apps, On-Disc API's, and Player qualification testing- Responsible for identifying issues with pre-release software, working closely with programmers to investigate root cause- Implement appropriate testing strategies to support product goals.- Competitive analysis, provide product evaluations and suggest improvements as needed.- Assist with focus testing.

Santa Monica, Ca

- Setup new OSX/Linux workstations. - Install and maintain required applications. - Handled Level 1 help desk issues. - Assisted IT staff on various projects.

Los Angeles, Ca

- Setup new workstations and servers.- Managed Active Directory and Group Policies.- Setup new network and email accounts for users. - Setup new Exchange 2007 server.- Install and maintain required applications.- Handled all help desk issues.- Setup and maintain Render Farm servers. - Maintained NEC Aspire phone system.- Maintained backups and verified backups are accurate.- Assisted with building maintenance.

Foster City, Ca

- Authored packages and patches for online testing and for release on Playstation Network for North American Territory. - Performed SCEA approved technical checks on all titles, patches and add-ons.- Responsible for placing holds and lifting holds on titles for mass production.- Responsible for maintaining and update development tools and technical check utilities and software for UMD and Blu-Ray submissions.- Worked to streamline procedures to ensure more efficient procedures.- Assisted with tracking down and verifying network issues within game play.

Alameda, Ca

- Provided Level 1 support of networked systems.- Provided Level 2 Help Desk Support.- Managed Group Policies and Active Directory.- Managed Network User Accounts and Email Accounts.- Installation and maintenance of networked systems.- Intranet design and maintenance.- Security monitoring.- Handled and verified backup of servers and end user files. - Maintenance of Cisco Switches/Routers including upgrading of IOS.- Creation and updating of Network layout and Floor layouts using Visio.- Setup and updating of Cisco PIX Firewalls.- Assisted in setup and planning of VLan’s with the Cisco Switch/Routers

Alameda, Ca

Provided Level 1 Help Desk support of PCs and Printers. - Installation and maintenance of printers and desktop systems. - Installation of Desktop applications.- Preventative maintenance of end user systems and printers.

Network And System Administration/Administrator

Business Administration