Responds to emergency calls, making initial assessments of situations using tact, diplomacy, and good judgment.Responds to suspicious activities; resolves complaints; investigates criminal and traffic incidents; and provided first aid/CPR when required.Monitors safety and security of buildings and grounds through CCTV surveillance.Promptly reports violations and/or on the job injuries; assured medical attention is provided as requested or required by established hospital guidelines.Performs Interior and Exterior patrols of buildings, parking lots, and garages inspecting all exits, alarm panels and emergency equipment.Directs traffic flow when necessary issuing citations and having vehicle removed.Performs concierge services signing for incoming packages, delivering messages, directing guests, patients and/or contractors/vendors.Uses 2-way radios to communicate with base, supervisor, team leader and other officers.Escort unruly/disruptive persons off property.Issue barring notices when approved.Acts to protect property, persons, and assets by maintaining a high visibility presence to deter illegal and inappropriate actions.Train staff on CPI (Crisis Prevention Intervention) procedures and processes.

Accountable for overall management and administration of operations.Ensure that the policies, procedures, and standard operating procedures established by GardaWorld and the Collective Bargaining Agreement are properly observed and enforced.Communicate and facilitate open lines of communication with Operations Manager, Human Resources, and the Collective Bargaining Representatives promoting good client relations internally, externally and in daily interactions with vendors, contractors, and all that visit the site.Advise the Project Manager and Operations Manager of urgent matters and/or corrections such as open shift hours, ongoing investigations, and inspection results.Ensure adequate daily staffing is always maintained to support the safety and security mission of GardaWorld limiting overtime to a designated level.Encourage teamwork and cooperation of 10 supervisors and 120 SPO’s; promoting the development of positive social skills by modeling appropriate behaviors and intervening when inappropriate behaviors are observed.Ensure all incidents and arrest activities are properly documented, to include reviewing written reports, forms, communicating with subordinates and completing administrative follow-up as appropriate.Respond to and resolve all security matters occurring on the shift.Plan, assign, direct, and review the work of armed Officers engaged in the protection of property and personnel from damage, destruction or compromise during patrols and tasks.Conduct roll call inspections and briefings with shift personnel; prepare duty schedules and post assignments when necessary.Take prompt actions when complaints are received, regarding employee performance or conduct by administering disciplinary and coaching actions.Attend and participate in professional group meetings; staying abreast of new trends and innovations in the fields of Law Enforcement/Security and Public Safety.

Conducted periodic inspections of all document flow programs to ensure accuracy and completeness in compliance with policies and procedures.Acted as Interim Security Manager during Organizational Transitions.Proprietor of annual credential/proxy card production and distribution.Developed materials, training techniques and tools, and other methods to create a comprehensive Security Training Program (OJT).Developed and oversees the Special Police Officer schedules, MPD (Metropolitan Police Department) schedules and ensure that the deployment of security personnel and MPD Officers meet the required daily minimum staffing needs based on activities at the Ballpark.Processed and approve all payroll entries, reports and documentation in a manner consistent with established standards for SPO’s and MPD Officers on a bi-weekly basis.Assisted with the support of operations by providing leadership, guidance, and instruction to Supervisors and subordinate staff during event mode in the absence of the Security Manager.Provided detailed reports to Security Management in support of the performance of proper investigation and at the direction of the Security Manager assist with inquiries into all matters, accidents, security issues, and situations adversely impacting the facility or organization’s interest to include damages, losses, safety matters, or injury.Remained proficient, knowledgeable, and ready to fulfill all requirements of a Special Police Officer as necessary.Created compact disks related to incidents with approval from Security Director and/or Security Manager.Managed Staffing needs for MPD Officers and Special Police Officer's based on circumstances, needs of organization/department and requirements.Oversaw all matters of security and safety relating to both personnel and property, including facilities and equipment.Took prompt actions when complaints are received regarding employee performance or conduct by administering disciplinary and coaching actions.

Implemented new policies and procedures as Safety or Security concerns evolved.Acted as liaison between G4S and client for all matters related to site security.Developed, implemented, and administered standard operating procedures and security training programs.Supervised and inspected all Security Officers that had been assigned to a location to ensure that all security tasks and responsibilities are being performed.Ensured all required reports, data bases, audits, surveys, policies, and procedures were properly completed and executed while mastering the duties and responsibilities of assigned post/position.Conducted security/facility inspections continuously on a regular basis, monitored office spaces throughout the day and identified and reported security concerns.