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Lamar E. Email & Phone Number
2nd Line Technical Support Advisor
at
Focus Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
2nd Line Technical Support Advisor
Location
Downley, England, United Kingdom
Company size
Who is Lamar E.? Overview
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Quick answer
Lamar E. is listed as 2nd Line Technical Support Advisor at Focus Group, a with 5 employees, based in Downley, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Lamar E..
Lamar E. previously worked as NOC Engineer at Cst Limited - I.T. Support & Services and Managed Services Engineer at Cst Limited - I.T. Support & Services. Lamar E. holds A-Level/Gcse, High School/Secondary Diplomas And Certificates from The Highcrest Academy.
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Focus Group
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Profile bio
About Lamar E.
24 year old father, He/Him, with 3, nearly 4 years of experience within the MSP industry.I have varied transferable skills honed through rigorous and intense experiences. Customer service, organization, prioritization, maintaining a positive and enthusiastic demeanour and implementing a proactive approach to problems are just a few skills to mention. My career path has consisted of a fulfilling apprenticeship dealing with computer hardware & desktop support then being launched into an infrastructure role during said apprenticeship due to the promise shown during my short time at CST.The responsibility trusted onto me despite having just starting my career was high. In response, I put in the time to develop my skills, adapt to the face paced environment & apply life skills adopted from other industries as I believe it to be fair that I give CST my all as they given me a chance to prove myself.I have enjoyed, thrived & blossomed within a fruitful experience at CST Ltd whom provided me an excellent environment for development. I am looking to specialise into Azure administration & ultimately become an Azure solutions architect. Due to the confidence I've garnered through my experiences at CST, combined with the exposure to a multitude of infrastructure, my ambitions have been fostered and I am optimistic and ready to develop my career further.Unfortunately, due to deterioration of my medical condition (similar to what happened to my father around this age), I have to now pursue a full remote position. However, this has not curbed my enthusiasm nor my search for a challenging position with the prospects of growth. Nor does it limit my ability to adapt, learn and apply ever-changing technologies as I've demonstrated within my position at CST Ltd. This hurdle is something that fills me with determination and drives me to apply myself in all areas of life.That being said, I intend to take an employment gap in order to physically heal, mentally prepare & take Azure courses. I have high optimism for the future, and I'm eager to take the next step.
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8 roles
Lamar E. work experience
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2Nd Line Technical Support Advisor
Noc Engineer
o 12-hour shifts providing technical support around the clock o Increased need for clear & streamlined communicationo Doubled workforce thus increased expectation to train colleagues & learn new technologies on the goo Handling & troubleshooting desktop/workstation issues remotely across the globe.o Troubleshooting O365, Azure, AD, VPN, Google Workspace/Drive & offline server issues for VIP clientele primarily based in USAo Includes all the description mentioned in “Managed Services Engineer”.
Nov 2021 - Apr 2023
Managed Services Engineer
o Monitoring over 6000 assets including workstations & servers for over 300 clients each with uniquely tailored infrastructure.o Client industry sectors include but not limited to; education, health & social care, software development, law, charities, start-ups, retail (clothing, furniture etc), PR, emergency services, trades (roofers, plumbers, construction etc), auctioneers, tourism, marketing, real estate, graphical design, banking, social mediao Monitoring via third-party & custom API integrations with Connectwise RMM (Automate), ticketing system (Manage) & database (IT Boost): backups (cloud & local), server health (SNMP), network security, system & network uptime, telecommunications, storage, anti-virus deployment, OOBM & patch managemento Troubleshooting issues (network, performance & hardware) on Windows Server 2008-2022 & workstations (laptops, desktops, peripherals), iOS devices, firewalls, VPN/RDS/TS access o Immediate action regarding offline servers (P1) via remote troubleshooting (OOBM technology) & remote support over the phone to diagnose issue. One engineer required to be always available for fastest response time & minimal client downtime.o Software installation & configuration e.g. antivirus, RMM agent & backup softwareo Understanding, appropriately applying & the ability to learn on the go with a multitude of third-party vendor applications, software & hardware o Utilizing fundamental knowledge of server roles, services and processes to daily taskso Assisting with managerial tasks e.g., training new team memberso Assisting with company-wide migration to different PaaS/MSP vendors both internally and externally.o Professional & patient demeanour when handling clients ensuring they are in the know. Ability to explain technologies in layman terms during client communication when appropriate. Proficiency in prioritisation between low priority to high priority clients (VIPs) & ticket SLAs.
Jan 2021 - Nov 2021
Jul 2020 - Jan 2021
Hardware Technician
o Building & setting up workstations for over 300+ clients each with bespoke apparatus designed for their business industryo Following SOP’s dependent on client & tailoring their workstations to their needso Point of consultation for hardware recommendations & optimizationo Tracking, noting and performing quality assurance on completed projectso Professional & patient demeanour when handling clients ensuring they are in the know. Ability to explain technologies in layman terms during client communication when appropriate. Proficiency in prioritisation between low priority to high priority clients (VIPs) & ticket SLAs.o Understanding a range of operating systems including Windows & iOSo Software installation & configuration appropriately tailored to client requirementso Troubleshooting & debugging performance, hardware and network (VPN) issueso Working with vendors to ensure quality components/products & streamline logistical aspects of service e.g. delivery timings & handling client expectationo Consistent upkeep of documentation such as changes to users of re-used assets & credentials associated with accesso Understanding & applying ISO compliance & policies regarding legal in ITo Working within a team & collaborating with departments throughout the businesso Assisting with managerial tasks e.g. training new members, trusted with direct client liaison & assisting with quotes/finance
Oct 2019 - Jul 2020
Support Worker
o Tending to service users’ needs both biologically and psychologicallyo Completion and organisation of various documentso Maintaining confidentialityo Administration tasks e.g keeping in contact with professionalso Following policy and procedure to the letter
Oct 2018 - Feb 2019
Tutor
o Ensuring the safety of children through environmental awareness & applying training providedo Teaching English, Maths & social etiquette to young children from ages 4-17 in groups of 6o Organizing, planning and executing 11+ tutorage in groups of 12o Applying appropriate & decisive behaviour management o Collaborating with colleagues and assisting where appropriateo Proficient in task organisation, effective note taking & time managemento 100% client facing thus requiring utmost professionalism & behaviour awareness.o Understanding the policies & compliance law relative to education sector
Aug 2016 - Jun 2018
1 education record
Lamar E. education
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The Highcrest Academy
FAQ
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Quick answers generated from the profile data available on this page.
What company does Lamar E. work for?
Lamar E. works for Focus Group.
What is Lamar E.'s role at Focus Group?
Lamar E. is listed as 2nd Line Technical Support Advisor at Focus Group.
Where is Lamar E. based?
Lamar E. is based in Downley, England, United Kingdom while working with Focus Group.
What companies has Lamar E. worked for?
Lamar E. has worked for Focus Group, Cst Limited - I.T. Support & Services, Cst Ltd, Cst Ltd - I.T. Support & Services, and Sequence Care Group.
How can I contact Lamar E.?
You can use AeroLeads to view verified contact signals for Lamar E. at Focus Group, including work email, phone, and LinkedIn data when available.
What schools did Lamar E. attend?
Lamar E. holds A-Level/Gcse, High School/Secondary Diplomas And Certificates from The Highcrest Academy.
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