Lambertus Robben Email & Phone Number

Munich, By, De

Munich, Bavaria, Germany

Munich, Bavaria, Germany

Munich Area, Germany

Selected Project:Global Manufacturing Client [Global Digital Transformation]Role: Functional LeadResponsibilities: - Led a cross-functional team of 9 consultants in a €16m digital transformation project. - SCRUM Master working with client product owners and Off-shore developers. - Responsible for product design reflective of client needs, technical constraints and budget.- Defined the strategic product roadmap & governance with client leadership, product owners, architects, and Business Units allowing for product increments 3-4 times per year. - Delivered the new Salesforce CRM to 21k users worldwide with a >90% satisfaction rating.- Delivered a scalable product (95% standard Salesforce) that saved the client time & money.- Coached the business analysts in my team and ensured promotions for all 4 of them.- Contributed to the sale of >€1M additional project increments.

Munich Area, Germany

Selected Project 1:Global Automotive Client [CRM & Analytics Implementation]Role: Project Manager & SCRUM MasterResponsibilities: - Led a team of 5 people in a €400k CRM and analytics project as a POC for a global roll-out. - Responsible for presenting product progress to the C-suite (IT & Sales) monthly. - Developed part of the data model to that I presented to IT leadership. - Drove the adoption of the Agile methodology by training and coaching both Deloitte & client. - Delivered a solution that was approved by Sales & IT leadership, resulting in a ~€40m RFP. - Sold additional project work worth €200k.- Gained knowledge and experience in architectural design for CRM cloud technologiesSelected Project 2: Global Agricultural Technology Client [Global CRM Rollout]Role: Senior Global Process AnalystMinneapolis, USA & Basel, Switzerland - Responsible for on-boarding the US market to the global sales process blueprint. - Implemented a new way of working for process design documentation for all markets. - Managed tough negotiations between the the global design team and the local US team.- Managed User Story testing and UAT within the US market to ensure a working product. - I was in the US for over 3 months and through negotiation and compromise I was able to successfully on-board the US on time.

Munich Area, Germany

Selected Project: Global Car Rental Company [HR Transformation]Role: SCRUM Master & Process AnalystDescription:- Scrum Master for a software implementation based Salesforce technology for HR modules such as recruiting, time management and contract management. - Responsible for process design & User Stories for multiple HR modules. - Responsible for project invoicing worth €1.2 million in revenue over 12 months. - Enforced the Agile Methodology which required client coaching throughout the project. - Led process workshops with stakeholders across the client's business to identify pain points. - Led the daily team meeting to ensure all work streams delivered their work packages on-time. - Managed project risks, work-stream dependencies and client change requests. - Convinced skeptical stakeholders that the benefits of the new processes would outweigh the project costs and effort required for end-user training.- Delivered all requirements on time to 3000 users.

London, United Kingdom

Selected Project 1: Global Oil & Gas Client [Workspace Evolution Office 365 Implementation]Position: Change Management Comms LeadResponsibilities:- Responsible for the Change Mgt. plan for an Office 365 implementation for 120k end-users.- Clustered stakeholders into profiles & defined personalised change mgt. approaches.- Defined KPI’s to measure stakeholder adoption and satisfaction of the new solution. - Achieved our key KPI of an end-user satisfaction rating of over 90%. - Coached a Business Analyst and developed their analytical and presentation skills.- Nominated for the Accenture Oscar for delivering exceptional client value.Selected Project 2: Telecommunication Client [Global Marketing & Sales CRM Implementation]Position: Business Analyst for Account ManagementResponsibilities: - Responsible for onboarding multiple countries onto the global process blueprint.- Responsible for managing & recording country specific business requirements.- Incorporated business requirements from more than 10 countries into the blueprint. - Presented the global business process to multiple markets each week to obtain buy-in.- Managed debates with difficult stakeholders who were pushing their own national interests.- Successfully onboarded 10 countries onto the global CRM blueprint with minimal additional requirements with high satisfaction ratings.

Beijing City, China

Business Process Analyst- Responsible for the process design of 3 CRM modules (Lead, Campaign, Complaint). - Documented requirements with different business units. - Onboarded consultants with business processes that needed to be developed.- Liaised with people from very different cultures and backgrounds.

London, United Kingdom

Sales Intern supporting P&G sales campaigns at Boots (biggest cosmetics buyer in the UK)- Supported negotiations with Boots for a new product launch across 1000 stores and was able to reach an agreement that benefited both parties.- Successfully led a product cross-category promotion by implementing matrix management across multiple product departments.

Master'S Degree, Business Analytics And Big Data

Bachelor'S Degree, Business Administration And Management, General

Studied abroad in Malaysia and China

Chinese Mandarin (汉语）

Activities and Societies: 5 A-side football team I spent 1 year in Beijing to learn how to speak basic mandarin