Selected Project:Global Manufacturing Client [Global Digital Transformation]Role: Functional LeadResponsibilities: - Led a cross-functional team of 9 consultants in a €16m digital transformation project. - SCRUM Master working with client product owners and Off-shore developers. - Responsible for product design reflective of client needs, technical constraints and budget.- Defined the strategic product roadmap & governance with client leadership, product owners, architects, and Business Units allowing for product increments 3-4 times per year. - Delivered the new Salesforce CRM to 21k users worldwide with a >90% satisfaction rating.- Delivered a scalable product (95% standard Salesforce) that saved the client time & money.- Coached the business analysts in my team and ensured promotions for all 4 of them.- Contributed to the sale of >€1M additional project increments.

Selected Project 1:Global Automotive Client [CRM & Analytics Implementation]Role: Project Manager & SCRUM MasterResponsibilities: - Led a team of 5 people in a €400k CRM and analytics project as a POC for a global roll-out. - Responsible for presenting product progress to the C-suite (IT & Sales) monthly. - Developed part of the data model to that I presented to IT leadership. - Drove the adoption of the Agile methodology by training and coaching both Deloitte & client. - Delivered a solution that was approved by Sales & IT leadership, resulting in a ~€40m RFP. - Sold additional project work worth €200k.- Gained knowledge and experience in architectural design for CRM cloud technologiesSelected Project 2: Global Agricultural Technology Client [Global CRM Rollout]Role: Senior Global Process AnalystMinneapolis, USA & Basel, Switzerland - Responsible for on-boarding the US market to the global sales process blueprint. - Implemented a new way of working for process design documentation for all markets. - Managed tough negotiations between the the global design team and the local US team.- Managed User Story testing and UAT within the US market to ensure a working product. - I was in the US for over 3 months and through negotiation and compromise I was able to successfully on-board the US on time.

Selected Project: Global Car Rental Company [HR Transformation]Role: SCRUM Master & Process AnalystDescription:- Scrum Master for a software implementation based Salesforce technology for HR modules such as recruiting, time management and contract management. - Responsible for process design & User Stories for multiple HR modules. - Responsible for project invoicing worth €1.2 million in revenue over 12 months. - Enforced the Agile Methodology which required client coaching throughout the project. - Led process workshops with stakeholders across the client's business to identify pain points. - Led the daily team meeting to ensure all work streams delivered their work packages on-time. - Managed project risks, work-stream dependencies and client change requests. - Convinced skeptical stakeholders that the benefits of the new processes would outweigh the project costs and effort required for end-user training.- Delivered all requirements on time to 3000 users.

Selected Project 1: Global Oil & Gas Client [Workspace Evolution Office 365 Implementation]Position: Change Management Comms LeadResponsibilities:- Responsible for the Change Mgt. plan for an Office 365 implementation for 120k end-users.- Clustered stakeholders into profiles & defined personalised change mgt. approaches.- Defined KPI’s to measure stakeholder adoption and satisfaction of the new solution. - Achieved our key KPI of an end-user satisfaction rating of over 90%. - Coached a Business Analyst and developed their analytical and presentation skills.- Nominated for the Accenture Oscar for delivering exceptional client value.Selected Project 2: Telecommunication Client [Global Marketing & Sales CRM Implementation]Position: Business Analyst for Account ManagementResponsibilities: - Responsible for onboarding multiple countries onto the global process blueprint.- Responsible for managing & recording country specific business requirements.- Incorporated business requirements from more than 10 countries into the blueprint. - Presented the global business process to multiple markets each week to obtain buy-in.- Managed debates with difficult stakeholders who were pushing their own national interests.- Successfully onboarded 10 countries onto the global CRM blueprint with minimal additional requirements with high satisfaction ratings.

Business Process Analyst- Responsible for the process design of 3 CRM modules (Lead, Campaign, Complaint). - Documented requirements with different business units. - Onboarded consultants with business processes that needed to be developed.- Liaised with people from very different cultures and backgrounds.

Sales Intern supporting P&G sales campaigns at Boots (biggest cosmetics buyer in the UK)- Supported negotiations with Boots for a new product launch across 1000 stores and was able to reach an agreement that benefited both parties.- Successfully led a product cross-category promotion by implementing matrix management across multiple product departments.