James Lamb Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, United Kingdom

Leeds, United Kingdom

I am responsible for the management of IT Services across all phases of primary, secondary and post 16 ensuring that the IT systems and services across the Trust are robust, secure, safe, reliable and responsive.I manage, motivate and inspire colleagues to deliver an outstanding service for our staff and students.A selection of my responsibilities are:- To support and manage parts of our major capital projects- To work with principals, senior leaders and the Partnership Director… Show more I am responsible for the management of IT Services across all phases of primary, secondary and post 16 ensuring that the IT systems and services across the Trust are robust, secure, safe, reliable and responsive.I manage, motivate and inspire colleagues to deliver an outstanding service for our staff and students.A selection of my responsibilities are:- To support and manage parts of our major capital projects- To work with principals, senior leaders and the Partnership Director of IT to develop the IT Services teams.- To monitor performance of the IT Services teams.- To monitor and review the financial performance of IT suppliers, contracts and services in aid of seeking out cost efficiencies.- Hold and lead regular IT meetings to disseminate key messages, promote positive debate on IT services issues, and command consistency in the delivery of outstanding IT services across the Trust.- Develop, maintain and review the IT operational systems, processes and policies.- Maintain and review business continuity planning across the Trust.- To provide 3rd and 4th line support on all aspects of our network including networking configuration, web filtering, firewalls, email, virtual server infrastructure and local domain management.- Ensuring accurate documentation is created and maintained for all services and technologies across the IT Services teams.- To establish and develop a highly effective team working practices.- To be a determined, highly effective and clear line manager.- To ensure compliance across IT Services teams of data protection regulations. Show less

Leeds, United Kingdom

My Role requires me to develop and manage the IT Services department in alignment with teaching and learning strategies which encompasses virtualisation, mobile/tablet technology, hardware and software.A selection of my duties are- To manage and maintain IT systems, services and resources for safe and effective use by pupils and staff.- To manage projects, developments, resourcing and budget plans as required.- To liaise regularly with the Principal, Senior Leaders and the… Show more My Role requires me to develop and manage the IT Services department in alignment with teaching and learning strategies which encompasses virtualisation, mobile/tablet technology, hardware and software.A selection of my duties are- To manage and maintain IT systems, services and resources for safe and effective use by pupils and staff.- To manage projects, developments, resourcing and budget plans as required.- To liaise regularly with the Principal, Senior Leaders and the Partnership Director of IT to develop IT strategies.- To assist and collaborate with other IT Manager’s across the Trust with projects.- To provide outstanding leadership resulting in an IT service which delivers first class teaching and learning opportunities for students and staff.- To install, manage, maintain and ensure availability and security of the network (including all servers, switches, internet filtering and firewalls)- To maintain and develop all IT related services through out the academy (including cashless catering, printing, MIS, library system)- To establish and develop effective team working practices.- To ensure compliance within the academy of data protection regulations.- To manage and maintain accurate and up to date records of all IT hardware and software using the Trust’s asset management systems. Show less

Leeds, United Kingdom

I maintain and develop the school’s IT resource for safe, effective use by pupils and staff. To support and advise pupils and staff in the appropriate use of IT.A selection of the roles I am responsible for are- Providing technical support, help and advice to staff and students across all academies within the Trust.- To maintain and monitor the appropriate use of any software or hardware in the school.- To support the Network Manager with the development and deployment of the… Show more I maintain and develop the school’s IT resource for safe, effective use by pupils and staff. To support and advise pupils and staff in the appropriate use of IT.A selection of the roles I am responsible for are- Providing technical support, help and advice to staff and students across all academies within the Trust.- To maintain and monitor the appropriate use of any software or hardware in the school.- To support the Network Manager with the development and deployment of the desktop hardware, network infrastructure and teaching equipment throughout the academy- To support the Network Manager with updating documentation- To respond to support requests in line with school procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to assist with diagnosis and resolution.- To negotiate with suppliers and external contractors and track external support calls.- To conduct individual and group training on the use of IT resources.- To work as part of a team adopting flexible working practices, attending meetings and liaising with staff at all levels to ensure efficient operation of the IT network. Show less

Leeds, United Kingdom

Providing face to face technical support to customers at Carphone Warehouse. Thisinvolves identifying and repairing software and hardware issues with computers, mobile phones and other electronic equipment. In addition I provide tutorials to customers on how to use their equipment, extending to MS Office applications. I have responsibility for training all staff members on the use of bespoke equipment.I was recently invited to attend a meeting of Regional Managers to… Show more Providing face to face technical support to customers at Carphone Warehouse. Thisinvolves identifying and repairing software and hardware issues with computers, mobile phones and other electronic equipment. In addition I provide tutorials to customers on how to use their equipment, extending to MS Office applications. I have responsibility for training all staff members on the use of bespoke equipment.I was recently invited to attend a meeting of Regional Managers to represent Geek Squad and to feed-back relevant information to my colleagues around the north of England regarding the changes and the challenges ahead. I support the store on a monthly basis with large POS changes where all demo phones have to be updated, new stands built and new displays wired in. For a recent changeover I had to arrange to have a car moved into the store through the shopping centre which involved writing a risk assessment, talking to the Directors of the shopping centre and multiple departments and senior management within Carphone Warehouse, in order to ensure we had adequate resources and insurance to carry out the task. Show less

Mobile PC repair/installation service for home and small business users. Full commissioning of new business, including company website where customer comments can be viewed (www.compifix.net). Business services offered included setting up new computers, configuring networks, maintaining Microsoft operating systems, installing hardware and software (including anti-virus), backing up important data plus file and data recovery, repairing errors and virus removal. Advice… Show more Mobile PC repair/installation service for home and small business users. Full commissioning of new business, including company website where customer comments can be viewed (www.compifix.net). Business services offered included setting up new computers, configuring networks, maintaining Microsoft operating systems, installing hardware and software (including anti-virus), backing up important data plus file and data recovery, repairing errors and virus removal. Advice and one-to-one tuition on email, internet, office suites, use of windows, backing up personal data and applying security/anti-virus updates. Responsible for company marketing/advertising, banking and all associated administrative tasks. Show less

Creating Sandwiches and Drinks to exacting standards and providing first class customer service at all times

It Practitioners, Software Development, Merit, Pass, Pass

IT Practitioners Software Development

Education record