Lamont Wilson Email & Phone Number

Chicago, Illinois, United States

• Supervise the day-to-day operations of the Public Service Information Technology administrative staff.• Manage staff engaged in various administrative and clerical support activities including purchasing, timekeeping and payroll, personnel processing, record keeping, facilities maintenance, voucher processing and accounts payable functions.• Develop, review and improve administrative systems, workflows, policies and procedures. • Monitor spending, budgets and process payroll edits through Excel and Workfront.• Coordinate office events, conference room scheduling, and meetings through Outlook, Zoom, and Microsoft Teams.• Assist with scheduling for interviews, trainings and orientations, creating SOP’s manual.

New York, United States

• Collaborate with City Officials on a monthly basis regarding the status of provisional employees (hired without taking an exam) in permanent job titles as well as provisional employees (90K+ employees) who are eligible for Qualified Incumbent Exams (QIEs). • Manage Human Capital division new hire onboarding tasks including paperwork, workspace, systems, communication, and tours. • Serve as the designated IT systems security officer, granting employees database access, passwords, and resets.• Draft confidential reports, analyze data, and follow up with City agencies regularly. • Coordinate compliance meetings with individual agencies and support senior management in preparing for these meetings; assist with citywide agency meetings. (ZOOM, Microsoft Teams).• Update line of service databases, organizational charts (Visio), manage confidential projects, and generate reports for Human Capital Senior Executive staff and bureau managers. • Responded to high-volume calls, in-person and email inquiries. Performed all routine administrative tasks.

New York City Metropolitan Area

Perform high-volume loading, unloading, and sorting of packages of various sizes.• Operate machinery responsible for distributing packages and adhere to all safety rules.• Ensure all packages (fragile and hazardous) are handled/ loaded according to safety rules.

New York, Ny

Performed complex administrative and project management duties for the Office of Classification and Compensation division for the City of New York’s 300k+ personnel. • Organized Public Hearings and coordinated with Commissioners of 64 City Government agencies, Office of General Counsel, the NYC Law Department to submit proposals to the New York State Civil Service Commission. • Provided information, data, and reports to stakeholders, and business partners on civil service job classification matters and history. • Supervised support staff, College Aides, and interns. • Developed a Standard Operation Procedure manual for the division and trained staff and executives on usage and access. • Overhauled the records management process transferring client records from paper to electronic. Managed office supplies, equipment, and vendor relationships.

New York, New York

Supervised a team of 10-15 Permanent and Temporary employees, provided extensive training for new employees, assistance with cases, performed final reviews, and gave approvals of cases.• Managed from inception to conclusion, complex claims involving city infrastructurefor the Department of Transportation and the litigation branch, reviewed affidavit’sprepared by Attorneys to be presented in court.• Created a plan to streamline the search process from the use of 28 databases down to 4databases which increased efficiency and productivity for our unit.• Assisted with the creation and maintenance of additional sections in the SearchOperations Manual.

New York City Metropolitan Area

Worked closely with the Event Planning, Security, Entertainment, and VIP Service teams to ensure all events and initiatives were executed properly. • Built long-term relationships with clients and customers.• Worked quickly to address and resolve customer issues.• Supervised and performed client relations and security officers.• Received verbal and written reports from security officers and took action whennecessary to resolve reported issues.• Compiled comprehensive security reports for management.• Devised separate strategies and plans for specific customers and reviewed theeffectiveness of existing strategies to explore the need for changes as necessary.

New York City Metropolitan Area

Performed customer relationship management for celebrity clients and supervised 15 Security Officers. Addressed customer issues promptly with an eye toward confidentiality and retention.• Conducted effective surveys to discover the public perception and customer opinionregarding the hotels brand and service.• Communicated with clients to identify their requirements and made appropriateadjustments necessary for meeting client needs.• Ensured that all the officers reported to work and completed assigned duties.• Organized security officers work schedules, including the officers' posts, and breaks.• Documented all occurrences and compiled comprehensive security reports formanagement.

New York City Metropolitan Area

• Promoted the company by introducing prospects to fitness and maintained membership retention, enrolled over 1,500 members• Prospected to generate leads, set appointments on outlook, tracked customers on a Daily Action Planner (DAP) and excel• Consulted prospects on their fitness and membership commitments to achieve their fitness goals• Networked through community events, generated referrals to exceed a monthly quota of 44 memberships per month• Negotiated contracts with prospects and performed heavy clerical/administrative duties

• Performed accounting and clerical tasks related to the maintenance and processing of accounts payable transactions.• Organized/reviewed statements/forms, reconciled accounts, communicated status of invoices with vendors• Reviewed/processed check request and invoices via the Oracle software insuring payment• Performed extensive data analysis, clerical, and administrative duties. Set up for meetings• Proof read documents such as W9 forms, maintained client tracking system, set appointments, responded to email request

New York, United States

• Under the supervision of the executive director, overseen and managed all office procedures and tasks• Organized all library materials, scheduled of meetings and events, answered phones and directed calls• Conducted in depth research, clerical/ administrative duties, and provided computer and equipment assistance to students• Maintained equipment tracking records, log books, responsible for opening and closing of library

New York City Metropolitan Area

• Sold over $100,000 worth of merchandise, answered phone inquires, directed calls, performed minor clerical duties• Sold major appliances/ electronics, installation assistance, cell phone contracts, and television cable packages• Sold credit cards and attended monthly training classes on new technology and appliances

New York City Metropolitan Area

• Supervised daily business operations and a staff of 26 sales employees• Interviewed, Trained, evaluated, and motivated “Assistant Managers in Training” and new employees• Conducted data analysis to discover trends and develop sales forecasts for the following months and years, managed store budget• Managed incoming and existing stock and implemented loss prevention plans• Provided heavy administrative support for the District and General Managers

Master Of Science - Ms, Management And Systems, 3.3

Concentration in Enterprise Risk Management

Bachelor Of Science, Business Administration-International Management, 3.4

Activities and Societies: Varsity Basketball Team-Forward-NCAA-Division II from 2006-2008, Multicultural Club-Treasurer, Academic.