Yap Meng Lam Email & Phone Number

Experienced Technical Business Manager with a solution provider history of working in the engineering software industry. Skilled in EPLAN software & Services Platform, Customer Relationship Management (CRM), Electric engineering design. Customer service management for after sales service to manage Service & Repair, Product Support & Application support, Product Training, Project Management and Product Management for PC based component. 20 Years of Engineering professional experienced in the total.

Listed skills include Automation, Project Management, Eplan, Electricians, and 14 others.

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  Customer Service Manager

  Beckhoff Automation Malaysia

  Mar 2018 - Present - Petaling Jaya, Selangor, Malaysia

  Responsibilities- Strive to achieve customer service excellence for Malaysia and Brunei markets.- Define and manage customer service management strategy with Managing Directoraligning to the company missions and goals.- Managing all existing TARGET customers comprising of system integrators, machinebuilders and key account end users.- Build good relationship with existing customers. Solicit sales of new or additionalrevenue from existing customers.- To manage and lead a team of Customer Service Engineers in the near future (1 -2years)- Manage existing and prepare new Standard Operating Procedures (SOP) and otherrelated documentation / CRM software by working closely with other departments.- Setting up Google feedback form for customer service feedback for furtherimprovement.- To work with HODs in relation to Customer Service Management especially when aTARGET client is converted to Beckhoff user.- Organize Business Continuity Plan (BCP) and Disaster Recovery Plan / ComplainManagement tasks for the company – proactive measures.- To support Sales Team through presentation to existing customers on new productsand technology- Provide coaching and training to all Customer Service Engineers