Lan Dao Email & Phone Number

Hanoi, Hanoi, Vietnam

• Provided Domestic and Cross-Border E-commerce Logistics Services. Planned and took responsibility for the implementation of strategic products for the corporation, driving the roadmap to ensure the successful operation.
• Strategic planning: Designed core service products to serve various customer segments, calculated and designed pricing for the product
• Made financial planning and budget management, responsible for costs per shipping line
• Operations management: Led and implemented day-to-day operations: 50+ employees at the warehouse in China, ensuring efficiency and effectiveness, maintained key operational metrics.
• Process Improvement, developed Standard Operating Procedures (SOP), designed innovative service solutions, implement changes to enhance efficiency and system optimization
• Collaborated with suppliers, fostered cross-departmental collaboration to resolve customer complaints

Hanoi, Hanoi, Vietnam

• Be a member of BOM, reported directly to the CEO in E-commerce business (Etsy, Amazon), be responsible for the tasks assigned by the CEO in business activities, operations, project developmentProvided an excellent.
• Recruited, coached, built and led a strong operational team
• Trained, supervised Order Fulfillment team: Sought and collaborated with suppliers in China and the USA, ordered fulfillment, followed up and complaint handling
• Monitored Customer Service team: kept track of Amazon Account Health, complaint handling, took care of customers to ensure operating indicators: valid tracking rate, late shipment rate, on-time delivery, Paypal dispute.
• Budgeting and financial oversight, built short and long-term planning, dashboard, monitored and evaluated effectiveness between plan and reality of P&L, key metrics, performance of the team
• Process Improvement: workflow design, participated in building processes, tools, industrialization

Hanoi, Hanoi, Vietnam

• Manager in Smart Sales Recording System Project: automatically record revenues for Salesman
• Built up and lead BA team (6 members)
• Surveyed test case, drew workflow, designed new processes, new UI/UX on each function, use case diagrams. Produced effective training materials, tools, FAQs
• Applied for 300+ user, 2 countries (Viet Nam and Thailand)
• Impact: increased ARPE (Average Revenue Per Employee), saved 500 million VND/monthTeam member in FI Plan Project: Top-down financial planning system for Board of Directors (BOD)
• Designed new system, concept, model planning for BOD, new department supervised and regulated financial for Back Office, trained and handed over

• Top 4’s: best entrance candidates. Top 2’s: excellent output and get promoted
• Built up Financial Model to evaluate effectiveness of 5 Universities where Topica partnered with, helped BOD make strategy planning
• Built up tool "Log issue" to control problem and record know-how problem solving for Marketer
• Build Report to control quantity, price, quality for Marketing Department
• General Accountant for E.D.H Trading Development and Investment Corporation
• Tax Accounting for Topica Uni