Lan Dao Email & Phone Number

Hanoi, Hanoi, Vietnam

Provided Domestic and Cross-Border E-commerce Logistics Services. Planned and took responsibility for the implementation of strategic products for the corporation, driving the roadmap to ensure the successful operation of the entire project within the ecosystemWarehouse Manager in Guangzhou and Pingxiang China• Strategic planning: Designed core service products to serve various customer segments, calculated and designed pricing for the product• Made financial planning and budget management, responsible for costs per shipping line• Operations management: Led and implemented day-to-day operations: 50+ employees at the warehouse in China, ensuring efficiency and effectiveness, maintained key operational metrics.• Process Improvement, developed Standard Operating Procedures (SOP), designed innovative service solutions, implement changes to enhance efficiency and system optimization• Collaborated with suppliers, fostered cross-departmental collaboration to resolve customer complaints• Supervised recruitment, developed training materials, trained and evaluated staffs • Results: Ensured stock out of 70%-80% of goods/day and Service Level Agreement (SLA)

Hanoi, Hanoi, Vietnam

Be a member of BOM, reported directly to the CEO in E-commerce business (Etsy, Amazon), be responsible for the tasks assigned by the CEO in business activities, operations, project developmentProvided an excellent online shopping experience, delivering convenience, safety, and maximum value to customers through offering quality products and outstanding servicesOperations Management: Led Order Fulfillment and Customer Service team• Recruited, coached, built and led a strong operational team• Trained, supervised Order Fulfillment team: Sought and collaborated with suppliers in China and the USA, ordered fulfillment, followed up and complaint handling• Monitored Customer Service team: kept track of Amazon Account Health, complaint handling, took care of customers to ensure operating indicators: valid tracking rate, late shipment rate, on-time delivery, Paypal dispute rate, handled tickets or customer's message• Budgeting and financial oversight, built short and long-term planning, dashboard, monitored and evaluated effectiveness between plan and reality of P&L, key metrics, performance of the team • Process Improvement: workflow design, participated in building processes, tools, industrialization• Register Etsy and Amazon accounts, register Trademark with USPTO, insurance for Amazon store• Project management to achieve development goals: Created plans, ensured resources, project operation, risk management, document packaging, built up financial model, data analyst• HR Administration and Finance: Recruitment management, salary calculation, compensation mechanism, end-of-term human resource assessment, build report, dashboardResults: Ensured stable operation (30+ staffs). Successfully trained and appointed 2 Team Leaders

Hanoi, Hanoi, Vietnam

Manager in Smart Sales Recording System Project: automatically record revenues for Salesman• Built up and lead BA team (6 members) • Surveyed test case, drew workflow, designed new processes, new UI/UX on each function, use case diagrams. Produced effective training materials, tools, FAQs• Applied for 300+ user, 2 countries (Viet Nam and Thailand)• Impact: increased ARPE (Average Revenue Per Employee), saved 500 million VND/monthTeam member in FI Plan Project: Top-down financial planning system for Board of Directors (BOD)• Designed new system, concept, model planning for BOD, new department supervised and regulated financial for Back Office, trained and handed over• Impact: tool JIRA for adjusting budget, reduced 50% of time for planningDeputy Finance Department for TOP English Thailand at Bangkok• Set up Financial Department of Native Thailand product: Built up process/tool/material, trained, management system and human resources (5 members) in Thailand. • Forecast and planned: 6 months internal financial strategy for product. Scale of product: Revenue 35 billion VND/6 months, 150 - 180 staffs. Built up and operated financial supervision system, controlled, consulted budget planning for departments• Results: Marketing expenses/Revenue reduced from 41% to 13%. Reduced 30% expenses payment Year-on-Year record, reduced Operation cost/Revenue from 51% to 37%

• Top 4’s: best entrance candidates. Top 2’s: excellent output and get promoted• Built up Financial Model to evaluate effectiveness of 5 Universities where Topica partnered with, helped BOD make strategy planning• Built up tool "Log issue" to control problem and record know-how problem solving for Marketer• Build Report to control quantity, price, quality for Marketing Department• General Accountant for E.D.H Trading Development and Investment Corporation• Tax Accounting for Topica Uni